SEARCH
Current Location:
>
> This Story

starstarstarstarstar (1)
Log in or Register to rate this News Story
Forward Printable StoryPrint Comment

Never Miss a Story

Sign up for email alerts

 

More Magazine Features

Medical Tourism - Health care disrupter or fringe service? Where does medical tourism fit in today's health care environment?

8 tips to eco-friendly purchasing in the health care sector Win-win purchasing strategies for the 21st Century

Focused ultrasound: The clinical possibilities beyond ablation The clinical possibilities beyond ablation

Q&A with Jeffrey Brown, executive director, Practice Greenhealth Brown offers the latest news about the organization

Urban health - big cities, big challenges In July, the Carolinas HealthCare System Anson in Wadesboro, N.C., a town of about 5,800 people, opened the doors to its new facility and embarked on a bold experiment.

See All Magazine Features  

More Industry Headlines

Benefits you can see: redundant imaging is reduced with HIE's New research shows that health information exchange leads to more better care

CMS modifies meaningful use requirements and eases burdens on providers Changes expected to come in spring 2015

FDA says AngioDynamics PICC location system is good enough to not need CT verification Could mean big win for manufacturer, while cutting down on CT scans

Ohio could have 70,000 fewer emergency department visits if scope-of-practice laws lifted: study Many states have removed the laws but Ohio is lagging behind

Mount Sinai launches artificial pancreas research study "Artificial pancreas" app can prevent too low blood sugar levels in those with type 1 diabetes during sleep

Charles Townes, laser pioneer, passes away at age 99 Remembering the Nobel Prize-winning physicist

Siemens names Bernd Montag as new CEO of health care Current CEO, Hermann Requardt will step down as of Feb. 1

MedInformatix partners with Vestrum Health to make EHRs profitable for physicians Trying to pay off that new EHR system? Sell the anonymous data

Introducing the American Board of MR Safety Group aims to address rising incidence of MR accidents

AdvaMed survey details the negative impact of the medical device tax A look at the effect two years later

Special report: Choosing service contracts

by Loren Bonner , DOTmed News Online Editor
This first appeared in the August 2012 issue of DOTmed HealthCare Business News


  • Consider the benefits of securing new manufacturer guaranteed parts from an OEM service provider that undergo stringent testing and processing, rather than universal parts or parts that have undergone reverse engineering, as many third-party providers offer.


  • Determine the level of technical and applications support a service provider will offer. You should have direct, around-the-clock access to highly trained engineers that enable you and your team to confidently operate your imaging equipment and software. Find out on average how quickly your phone calls for service will be answered. Since every second counts, Siemens Healthcare strives to have you on the phone with an expert in less than 30 seconds. Consider this a benchmark against which to measure. In addition, what kind of guarantee will you receive regarding on-site response times? “As soon as possible” is not an acceptable answer.

  • Story Continues Below Advertisement

    OiHealthcare - ISO 9001 & 13485 Certified - Call 888-673-5151

    Oxford Instruments Healthcare, is a leading ISO 9001 & 13485-certified organization, that specializes in providing quality after-market GE CT and MRI systems, service and parts - at prices you can afford.




  • Find out how progressive a service provider is in terms of minimizing downtime. Are you provided with an uptime guarantee? Can the provider make a substantial number of its equipment repairs using remote repair technology, so that a facility isn’t waiting on a service call? Additionally, can the service provider use remote access technology to proactively monitor your equipment 24/7 and prevent many problems before they even occur?


  • Arthur Larson, general manager of GE Diagnostic Imaging Service

    Arthur Larson, general manager,
    GE Diagnostic Imaging Service

    • Research the service provider. Many people wonder how to best evaluate a service contract’s value and reliability. To ensure equipment is properly maintained and planned maintenance records are readily available, look at the provider’s expertise in corrective maintenance. Gauge whether the provider will listen to your needs and accommodate. There may be upgrades, clinical programs and trade-in promotions available only from the OEM. Those value-adds may be significant.


    • Look at internal benchmarks. When selecting coverage, look to your equipment usage and criticality to tell you what you should consider. Response time is just one measure – should your provider provide onsite support, proactive remote monitoring and diagnoses, local parts? Knowing how critical equipment is to your operation and understanding your usage profile are key to choosing the right coverage.


    • Continue reading Special report: Choosing service contracts...
      << Pages: 1 - 2 - 3 - 4 - 5 - 6 >>

    Related:


    Interested in Medical Industry News? Subscribe to DOTmed's weekly news email and always be informed. Click here, it takes just 30 seconds.

    You Must Be Logged In To Post A Comment

    Advertise
    Increase Your
    Brand Awareness
    Auctions + Private Sales
    Get The
    Best Price
    Buy Equipment/Parts
    Find The
    Lowest Price
    Daily News
    Read The
    Latest News
    Directory
    Browse All
    DOTmed Users
    Ethics on DOTmed
    View Our
    Ethics Program
    Gold Parts Vendor Program
    Receive PH
    Requests
    Gold Service Dealer Program
    Receive RFP/PS
    Requests
    Healthcare Providers
    See all
    HCP Tools
    Jobs/Training
    Find/Fill
    A Job
    Parts Hunter +EasyPay
    Get Parts
    Quotes
    Recently Certified
    View Recently
    Certified Users
    Recently Rated
    View Recently
    Certified Users
    Rental Center
    Rent Equipment
    For Less
    Sell Equipment/Parts
    Get The
    Most Money
    Service Technicians Forum
    Find Help
    And Advice
    Simple RFP
    Get Equipment
    Quotes
    Virtual Trade Show
    Find Service
    For Equipment
    Access and use of this site is subject to the terms and conditions of our LEGAL NOTICE & PRIVACY NOTICE
    Property of and Proprietary to DOTmed.com, Inc. Copyright ©2001-2015 DOTmed.com, Inc.
    ALL RIGHTS RESERVED