SEARCH
Current Location:
>
> This Story

starstarstarstarstar (1)
Log in or Register to rate this News Story
Forward Printable StoryPrint Comment

Never Miss a Story

Sign up for email alerts

 

More Magazine Features

Despite obstacles, 3-D mammo is making huge strides With reimbursement around the corner, the sector may explode

Imaging children Playing up kid-friendly imaging will improve your bottom line

Angst over Amyvid: is CMS being short-sighted? CMS says "no" and the market says "yes"

PET Isotopes What role will mini cyclotrons play?

Q&A with Amy Knight The COO for Children's Hospital Association talks about the unique challenges faced when treating children

See All Magazine Features  

More Industry Headlines

Video game console improves MS patients' balance MR shows changes in their brains

Simplified EHR alerts reduce hospital-acquired UTI infections Underscores need for simpler alerts

Medical imaging technology industry brings benefits to Washington Propels their economy and job market

Global laparoscopy device market will hit $12.3 billion Advances in ease of use and ergonomics

3-D printers can create custom medical implants Making drug therapy more personal

Philips' new TAVI application gets FDA approval Helps position devices

Hackers stole data from 4.5 million patients Data security breaches are a big issue in U.S.

GE Healthcare Life Sciences moves to Massachusetts $21-million-dollar facility to open in the spring

New imaging system monitors treatment in real time Improves quality of life and life span for cystic fibrosis patients

People want dementia diagnosed despite no cure New GE research shows worldwide consensus

Special report: Choosing service contracts

by Loren Bonner , DOTmed News Online Editor
This first appeared in the August 2012 issue of DOTmed HealthCare Business News


  • Consider the benefits of securing new manufacturer guaranteed parts from an OEM service provider that undergo stringent testing and processing, rather than universal parts or parts that have undergone reverse engineering, as many third-party providers offer.


  • Determine the level of technical and applications support a service provider will offer. You should have direct, around-the-clock access to highly trained engineers that enable you and your team to confidently operate your imaging equipment and software. Find out on average how quickly your phone calls for service will be answered. Since every second counts, Siemens Healthcare strives to have you on the phone with an expert in less than 30 seconds. Consider this a benchmark against which to measure. In addition, what kind of guarantee will you receive regarding on-site response times? “As soon as possible” is not an acceptable answer.

  • Story Continues Below Advertisement

    OiHealthcare - ISO 9001 & 13485 Certified - Call 888-673-5151

    Oxford Instruments Healthcare, is a leading ISO 9001 & 13485-certified organization, that specializes in providing quality after-market GE CT and MRI systems, service and parts - at prices you can afford.




  • Find out how progressive a service provider is in terms of minimizing downtime. Are you provided with an uptime guarantee? Can the provider make a substantial number of its equipment repairs using remote repair technology, so that a facility isn’t waiting on a service call? Additionally, can the service provider use remote access technology to proactively monitor your equipment 24/7 and prevent many problems before they even occur?


  • Arthur Larson, general manager of GE Diagnostic Imaging Service

    Arthur Larson, general manager,
    GE Diagnostic Imaging Service

    • Research the service provider. Many people wonder how to best evaluate a service contract’s value and reliability. To ensure equipment is properly maintained and planned maintenance records are readily available, look at the provider’s expertise in corrective maintenance. Gauge whether the provider will listen to your needs and accommodate. There may be upgrades, clinical programs and trade-in promotions available only from the OEM. Those value-adds may be significant.


    • Look at internal benchmarks. When selecting coverage, look to your equipment usage and criticality to tell you what you should consider. Response time is just one measure – should your provider provide onsite support, proactive remote monitoring and diagnoses, local parts? Knowing how critical equipment is to your operation and understanding your usage profile are key to choosing the right coverage.


    • Continue reading Special report: Choosing service contracts...
      << Pages: 1 - 2 - 3 - 4 - 5 - 6 >>

    Related:


    Interested in Medical Industry News? Subscribe to DOTmed's weekly news email and always be informed. Click here, it takes just 30 seconds.

    You Must Be Logged In To Post A Comment

    Access and use of this site is subject to the terms and conditions of our LEGAL NOTICE & PRIVACY NOTICE
    Property of and Proprietary to DOTmed.com, Inc. Copyright ©2001-2014 DOTmed.com, Inc.
    ALL RIGHTS RESERVED