Southwest Medical Resources offers a variety of options for all your imaging needs. Utilizing highly trained service engineers, leveraging our in house parts/repair capability, keeping our site to engineer ratio down, and offering personalized customer service makes Southwest Medical Resources a highly attractive alternative to the manufacturers service group.

All parts, unless stated otherwise, are shipped with a 30 day limited warranty against material defect. This limited warranty is provided in lieu of any other warranties, express or implied, including any implied warranty of fitness or use. The warranty expressly excludes any malfunctions, failures or other problems caused by or related to improper installation, use or maintenance, installation or use in an environment or at a site not in compliance with original equipment manufacture ("OEM") specifications, or other circumstances and conditions that failure to comply with OEM specifications. The warranty is limited to repair or replacement of the defective part, or refund of the purchase price for such part, at Southwest Medical Resource's option. Any warranty claim must be made, by written notification to Southewest Medical Resources, within 30 days of shipment of the defective part from Southwest Medical Resources to you. Any defective part subject to a warranty claim must be received by Southwest Medical Resources within 14 business days of provision of written notification of the warranty claim; otherwise, you will be billed the replacement part price, in addition to the full price of the item not promptly returned. In the rare instance any warranty claim is issued, it is the sole responsibility of the customer to pay for (1) the shipping of the replacement part from Southwest Medical Resources to the specified shipping location provided by the customer and (2) the shipping of the defective part from the original location listed on the Purchase Order (PO) to Southwest Medical Resources (1850 Town and Country Drive, Norco CA 92860).

For all exchanges, the exact part, in repairable condition, must be shipped back to Southwest Medical Resources unless otherwise agreed upon in writing prior to shipping. The exchange part must be received by Southwest Medical Resources within 14 business days from the initial shipment date from Southwest Medical Resources to you; otherwise, you will be billed the exchange part price, in addition to the full price of the exchange item not promptly returned.

If the part you send to Southwest Medical Resources is not the exact part, i.e the serial number of the part Southwest Medical Resources sends must exactly match the exchange/return part serial number, or is not in repairable condition, Southwest Medical Resources will refuse the part and it will be shipped back to the prior location that is listed on the shipping label. Upon your receipt of the returned part, you will have 5 business days to ship back to Southwest Medical Resources the exact, repairable part; otherwise, you will be charged the full price of the part not promptly returned, in addition to the price of any exchange part.

If a part shipped to you by Southwest Medical Resources unused, you must obtain a RMA number from Southwest Medical Resources before you may return the unused part. No part will be accepted by Southwest Medical Resources without an RMA number. Any parts being returned to Southwest Medical Resources as restock must be returned within 14 business days from initial shipment date.