DOTmed.com - New and Used Medical Equipment For Sale and Wanted

DOTmed Certified Parts Vendor Profile For ADAM Medical Sales, Inc.

DOTMed Rating:	(91 Votes)
Years in business:	10
Percentage of revenue that parts account for:	40%
Restocking Fee:	25%
Warehouse Size in Sq. Ft:	14,000
Number of Parts Stocked:	18,000

Company Statement:

ADAM Medical Sales, Inc. is a full line provider of pre-owned replacement parts for Diagnostic Medical Imaging Equipment. We are a small, family owned business catering to the many specialized needs of those who rely on us.

We are determined to save you money on your diagnostic imaging parts needs. We can accomplish this by selling ONLY what we stock.

In addition to our expanding parts business, ADAM Medical also provides expert deinstallation services as well and wholesale and retail sales of complete systems.

Standard warranty terms?:

The standard warranty period for ADAM Medical is 30 days from date of receipt. We are flexible on this on a one-off basis and can extend warranties based on the needs of the customer, sometimes for an additional fee, or different terms, i.e. prorated warranties.

Standard return policy?:

The customer has 5 days from the date of receipt to return a part for any reason without being assessed a restocking fee. We can be flexible on this if conditions warrant, i.e. customer will not be on site for several days, etc. Once the 5 day period expires, a 25% restocking fee is applied to the invoice. The remaining balance of the invoice is credited once the part is received back and confirmation that is was our part is obtained. Note: Barring a warranty situation, if customer initially notifies us within 5 days and does not return the part within 15 days thereafter, the 25% restocking will be reinstituted.

Schedule of applicable restocking fees for parts not returned within the above mentioned 15 day period:
- Returned after 30 days from day of notification = 50% Restocking Fee
- Returned after 60 days from day of notification = 75% Restocking Fee
- Not returnable after 90 days from day of notification

Standard acceptance policy?:

none

Employees:

(principal)	Joshua Glas
	Daniel Glas
	Bernard Glas

Specialties

1	Diagnostic imaging parts, primarily various x-ray and CT

Testimonials

Dear Josh,

As a Medical Diagnostic Facility in the Bahamas, it is often difficult and frustrating to get quick responses and turnaround times for parts, (especially those for older systems) from suppliers in the US. ADAM Medical Systems proved to be the exception to this.

I made contact on Monday and had the part in my office (in the Bahamas), on Wednesday afternoon. Exceptional service and responsiveness! You guys are definitely at the top of my list when I am looking for parts for my systems.

Thanks again.

Regards,
Stan Darville
CIO
Fourth Terrace Diagnostic Centre
4th Terrace, Collins Avenue
Nassau, Bahamas.

Dear Joshua,

I'm working in Spain in X-Ray maintenance, here it's hard to compete with big companies as Siemens, Philips, GE, etc, but thank companies as Adam Medical we can improve our possibilities.

I bought parts in your company and sometimes I received it faster than if I had asked for it in the manufacturer here.

I only have good words for the company and specially for Joshua, once I needed some files to do an adjustment in a mamo unit, I put in contact with him and asked for help, it was something urgent and his reponse was simply fantastic, it was a big favor for me.

Thank you, and still working like this.

Regards,
Daniel Fernández
Telematic & Biomedical Services
Spain

Dear Joshua:

To find your company has been like finding a treasure. The confiability, good prices, honesty and that special ways you use to help foreign companies with its problems make me begin to feel you are like a friend and not just a supplier. Those characteristic make the difference because when I need something that you can supply, I feel like if I solicite it to a good brother that will make all to help me in the best way possible. That sensation has no price, for everything else exist the credits cards!

I had received complete support including when I requested the wrong part. You changed it without problems. You have a friend in Venezuela!!!

Thanks a lot for all your help and support

Best regards

José Morillo
J.Morillo C.A. Sistemas Biomédicos
0416 6618533
+58 416 6618533

We inquired on the internet for parts for obsolete x-ray equipment that we had donated to a mission hospital in a neighbouring country. One of the suppliers who responded promptly was Josh Glas from Adam Medical Sales Inc.

From the outset he showed genuine interest in our enquiry and went to much trouble to identify our needs and source them from US suppliers. He also kindly offered to supply one of the parts that we required from his stock, free of charge.

This was not a high value enquiry but he still treated it efficiently and professionally. I have no hesitation in recommending them as a dependable supplier.

Rod McCarthy,
Rotary Club of Bloemfontein, South Africa.