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Q: How long will my Request stay active?
A: Requests stay active (or open) for a minimum of 8 days from the date posted. When there is a bid or an email from any Seller, your Request automatically is extended for 8 more days from that date - a Request with a lot of activity could stay open for 2-3 weeks or more. When you click 'Buy this Part - Rate this Seller' your Request is closed. If there is no activity for 8 consecutive days on an open Request, the Request is closed.
Q: If I click on 'Buy This Part - Rate This Seller,' am I obligated to buy the part?
A: This starts the transaction, but you can opt to 'Choose Another Seller,' which will stop the transaction.
Q: Why are some Company Names displayed as a link and others are not?
A: DOTmed users who have Upgrade Option E with a WebStore can have their Company Name displayed with a link to their Services Directory - all other Sellers are anonymous.
Q: If a Seller has Upgraded listings and their name is a link can I contact them by phone?
A: Yes.
Q: If I call an Upgraded Seller, complete the deal over the phone, is there anything else I need to do?
A: You need click on 'Buy This Part - Rate This Seller' - NOTE: You WILL NOT be buying the part twice, as the Seller already knows you have a deal. This closes your Request and lets the other Sellers know you are no longer in the market. It also lets you Rate the Seller and be Rated by the Seller, both important actions.
Q: When should I rate the Seller?
A: You should only rate the Seller after paying for and receiving the part.
Q: Can the Seller rate me?
A: Yes. And you should ask to be rated; it helps identify you as a serious Buyer.
Q: If a Seller asks me to 'Make an Offer' for the price I'm willing to pay, do all Sellers see it, or just the Seller who asked?
A: The Seller who asked is notified by email of your Offer, and all Sellers can see it, as it is posted at the top of your Request. IMPORTANT: If you get asked by a Seller to 'Make an Offer,' USE THE LINK in the email to submit your price, DO NOT REPLY to the email with your price, as that will not make your price visible.
Q: I tried to send a message to a Seller, why was my message rejected?
A: Your message violated the message rules and was deleted.
Q: Why have I received no Offers on my Parts Request?
A: Many Sellers who supply various parts for systems - such as CT Scanners - may not have the specific part you need right now.
Q: How can I learn more?
A: View our Parts Hunter Buyer Video Tutorial
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