Hello everyone, can someone assist me in finding someone in the Houston area that can service/repair my Xeo Cool Glide Laser (Cutera). The Error code coming up is 249/367. I am really having a hard time with this. Any help or advice will be appreciated
The error code will appear about every two to five years on most Cutera systems. Heat, time, and use of your laser will cause this error over time. We provide this service anywhere in the US for $3,250 with all parts, labor, and travel included. This is for these error codes only. Any other minor error codes will be taken care of, but other codes may point to other subsystems, and that would cost more. This almost never happens if we are given all error codes up front. I would warn against hiring a random 3rd party to perform this repair as service software (of which we have every Cutera version) and alignment (which we follow Cutera's procedure, often with better results), as well as a power calibration, and output check. Work by other third parties may lead to busted fibers, leaky power supplies, and errors 212, 202, etc. So be careful who you hire.
I would love you to contact me. 508-754-4000. I have a Cutera CoolGlide Excel-Yag with specific error code 366 and I need to figure out what this is. Have researched but can't see this particular code listed anywhere. Thanks. -Elena
Shennel Johnson
Cutera Xeo Cool Glide Laser Error Code
December 27, 2011 01:13
Hello everyone, can someone assist me in finding someone in the Houston area that can service/repair my Xeo Cool Glide Laser (Cutera). The Error code coming up is 249/367. I am really having a hard time with this. Any help or advice will be appreciated
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Mickey Couvertier, CBET, CLRT
Re: Cutera Xeo Cool Glide Laser Error Code
December 30, 2011 10:25
Hello. I specialize in this repair. Please contact me for a quote.
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lesley jimenez
Re: Cutera Xeo Cool Glide Laser Error Code
February 24, 2012 10:08
What causes the error codes? How much would it cost to fix it?
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Mickey Couvertier, CBET, CLRT
Re: Cutera Xeo Cool Glide Laser Error Code
February 25, 2012 07:16
Hi Lesley,
The error code will appear about every two to five years on most Cutera systems. Heat, time, and use of your laser will cause this error over time. We provide this service anywhere in the US for $3,250 with all parts, labor, and travel included. This is for these error codes only. Any other minor error codes will be taken care of, but other codes may point to other subsystems, and that would cost more. This almost never happens if we are given all error codes up front. I would warn against hiring a random 3rd party to perform this repair as service software (of which we have every Cutera version) and alignment (which we follow Cutera's procedure, often with better results), as well as a power calibration, and output check. Work by other third parties may lead to busted fibers, leaky power supplies, and errors 212, 202, etc. So be careful who you hire.
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Elena Fechner
re: Re: Cutera Xeo Cool Glide Laser Error Code
December 06, 2012 02:45
I would love you to contact me. 508-754-4000. I have a Cutera CoolGlide Excel-Yag with specific error code 366 and I need to figure out what this is. Have researched but can't see this particular code listed anywhere. Thanks. -Elena
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Saeed Ur Rehman
re: Re: Cutera Xeo Cool Glide Laser Error Code
February 19, 2013 09:01
Dear Mickey
Plz tell me i have the same machine but its handpiece dosnt works on speed 5 and 10. u have any solution of this,
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