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HD11 XE "The instrument has detected an internal error ..."

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Andrew Ariskin

HD11 XE "The instrument has detected an internal error ..."

December 25, 2014 10:52

Помогите пожалуйста с проблемой Philips HD11
Аппарат при загрузке показывает сообщение
The instrument has detected an internal error and is collecting information to help diagnose the problem/ Please contact your Philips representative. The "Restart" control will be enabled when the information has been collected.
The power supply LEDs are lit
voltage HV 4.7-4.8 volts
Very rarely starts normally, then the voltage on the HV 60-70 volts.
If you can help, please write how to solve the problem.
as you can see the log and find out how such a mistake
thanks in advance

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Marcelo Antonio Correa

re: HD11 XE The instrument has detected an internal error ...

December 29, 2014 11:40

Hi, Andrew!

Prior to suspect the main power supply, that uses to be a very serious issue, check, inside the BEP, the GeForce 9400 GT for proper fan operation.

This uses to be a very generic error message related, probably, to anything.

Also, remember to reattach all other boards and the processor, replacing its termal paste and cleaning up memory combs.

Hope these are useful, take care, God Bless.

Happy New Year!

MAC.

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Andrew Ariskin

re: re: HD11 XE The instrument has detected an internal error ...

March 02, 2015 09:14

Hello

Please tell me how to conduct a test of the device if it is not loaded to the end, there is a window "he instrument has detected an internal error and is collecting information to help diagnose the problem / Please contact your Philips representative. The" Restart "control will be enabled when the ............ "

When you boot the machine and pressing ctrl + alt + s unit is loaded in mode



If possible please tell me the service code on the machine. Software Version 2.0.1





Regards Andrew.

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Marcelo Antonio Correa

re: re: re: HD11 XE The instrument has detected an internal error ...

March 02, 2015 04:09

Hi, Andrew!

We're still facing such inconvenience, actually, we're receiving the Equipment back, this week, to retake the research of failure.

Equipment uses to work for some months until, suddenly, shows the message again.

As soon we have useful information, we'll be glad to share the outcome.

Have a great and prosper week, take care, God Bless.

Kind regards,

MAC.

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Andrew Ariskin

re: re: re: re: HD11 XE The instrument has detected an internal error ...

March 03, 2015 06:08

Hi, Marcelo!
Thanks for the reply
I will wait for your results
Regards Andrew

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FATIMA BETUL

re: re: re: re: re: HD11 XE The instrument has detected an internal error ...

May 26, 2015 09:59

hi. I have same problem also I need help. my SW also 2.0.1

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Melany Sviato

re: re: re: re: HD11 XE The instrument has detected an internal error ...

May 31, 2016 10:33

I know have to solve your problem.
- You need a service password
- in the sevice menu you shold change temperature of processing thermal gauge.
- Try to turn off unnecessary divaces (ACG).

Contact to me:
melanyultrasound@yahoo.com

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Melany Sviato

re: re: re: HD11 XE The instrument has detected an internal error ...

May 31, 2016 10:34

I know have to solve your problem:
- you need a service password;
- in the service menu you should change temperature of processing thermal gauge;
-try to turn off unnecessary divices (ACG).

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nabil noman

re: HD11 XE The instrument has detected an internal error ...

January 18, 2016 09:39

hellow
hi. I have same problem also I need help. my SW also 1.1

can i got help

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P402

re: re: HD11 XE The instrument has detected an internal error ...

January 20, 2016 08:27

Check power supply.

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nabil noman

re: re: re: HD11 XE The instrument has detected an internal error ...

January 22, 2016 10:23

power is ok

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Melany Sviato

re: re: re: re: HD11 XE The instrument has detected an internal error ...

May 31, 2016 10:34

I know have to solve your problem:
- you need a service password;
- in the service menu you should change temperature of processing thermal gauge;
-try to turn off unnecessary divices (ACG).

Conect me:
melanyultrasound@yahoo.com

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Edwin Bantatua

re: HD11 XE The instrument has detected an internal error ...

December 06, 2016 10:37

hi there,

I have the same problem. My unit have a same problem and i check the power supply, ribbon wire, install new software, application, drivers, but i encountered again the same problem. Im asking is what is the other posible problem of my HD11XE Ultrasound. Software version is 2.0.8. Help me to solve this problem. Thank you in advance!

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