IBM and Microsoft have a new generative AI service offering called IBM Consulting Azure OpenAI Service.

IBM and Microsoft partner to expedite prior authorization with AI

August 23, 2023
by John R. Fischer, Senior Reporter
In a newly combined service offering, IBM Consulting and Microsoft aim to make generative AI models more accessible to healthcare providers for automating their prior authorization processes.

With the IBM Consulting Azure OpenAI Service, businesses can develop strategic approaches for incorporating AI into their operations, starting by identifying and creating specific use cases where the technology can generate value.

For healthcare specifically, they can use advanced language models, like Open AI’s GPT and Codex, to automatically collect and analyze complex medical records and policy documents to reduce administrative burdens and manual tasks within the prior authorization process. It also will serve as a virtual assistant that collects information from patient records for doctors and nurses. Together, these capabilities are expected to accelerate diagnoses.

“With a properly built platform, you can quickly analyze the situation as well as go back and analyze that patient’s history. That’s going to help doctors get answers much quicker and get the patient the answers they’re looking for,” Chris McGuire, vice president and general manager of the Microsoft global strategic partnership for IBM Consulting, told Acceleration Economy.

Here are three offerings that come with the service:
Additionally, the solution can be used for automating manual and fragmented sourcing and procurement processes for supply chains; summarize financial reports in a personalized, consumer-friendly fashion; and create user-friendly tools that provide insights on, and eliminate manual browsing of, siloed data sources.

The service is available through the Azure Marketplace, which hosts various software, services, and solutions for use on Microsoft Azure.