Hunt Regional Medical Center improves patient experience with Vocera
Press releases may be edited for formatting or style | January 04, 2018
Health IT
SAN JOSE, Calif., Jan. 4, 2018 – Vocera Communications, Inc. (NYSE:VCRA), a recognized leader in clinical communication and workflow solutions, today announced that Hunt Regional Medical Center has improved patient engagement and satisfaction by standardizing nurse leader rounding and follow-up calls with Vocera technology. After implementing Vocera Rounds and Vocera Care Calls solutions, the 114 bed hospital reported a 13 percent increase in overall Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) rating and an eight percent increase in the "likelihood to recommend" domain.
Hunt Regional in Northeast Texas is a long-time Vocera customer, using the hands-free Vocera system in clinical workflows throughout the hospital. Because of this trusted relationship and improvements in care team communication, nurse leaders looked to the company to help strengthen patient partnerships, improve engagement, and increase care plan compliance. In 18 months, Hunt Regional completed nearly 22,000 patient rounds and 13,000 follow-up calls using Vocera technology. More than 200,000 data points from 21,000 patients and families were captured to drive experience improvements and identify high-performing staff members.
"The real-time request-tracking capabilities and service recovery interventions made possible with the Vocera technology have made a huge difference in our processes," said Debby Clack, Chief Nursing Officer at Hunt Regional. "We are able to expedite our responses to patient needs, which has dramatically improved satisfaction and the overall healthcare experience."
Prior to implementing Vocera Rounds, Hunt Regional used a paper-based method to log patients' comments during leader rounding. Now, nurses use the Vocera mobile application on iPads, which makes it much easier and quicker to address patient feedback, track potential trends, identify gaps in workflows, and report performance metrics. Because it has proven to be an effective engagement and experience tool, Hunt Regional uses Vocera Rounds to also capture employee feedback and monitor staff satisfaction.
Nurses at Hunt Regional who conduct mobile rounds also make patient follow-up calls 24-72 hours post hospitalization, creating a seamless care experience that is managed by Vocera technology. "It's comforting for our patients to hear a familiar voice on the phone – someone who understands their entire experience, and is now checking-in on them," said Clack.
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