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Nuance and Epic team to deliver array of AI-powered healthcare virtual assistants

Press releases may be edited for formatting or style
BURLINGTON, Mass., and LAS VEGAS, March 07, 2018 (GLOBE NEWSWIRE) -- In an announcement made today at HIMSS 2018, Nuance Communications, Inc. (NASDAQ:NUAN), (booth #1143) and Epic, (booth #4432) revealed that Nuance's new artificial intelligence (AI)-powered virtual assistant platform is integrated into Epic's EHR. With Nuance's new virtual assistant technology, Epic's EHR further improves caregiver productivity and efficiency across the continuum of care. Today's announcement comes as new CHIME survey data1 reveals that 70 percent of hospital CIO's surveyed would consider adopting virtual assistants with AI capabilities in the coming year.

"Technology needs to be unobtrusive and support the process of providing high quality patient care," said David Y. Ting, MD, CMIO, Massachusetts General Physicians Organization. "Having Nuance's AI-powered virtual assistant technology embedded into Epic will help make a new generation of patient care a reality – for both clinicians and patients."

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Joint product innovations include:

Epic Haiku –Thousands of physicians already rely on Dragon Medical embedded in Epic's mobile apps for creating voice-driven clinical documentation on the go. With Nuance's AI-powered virtual assistants, physicians using Epic Haiku will benefit from new virtual assistant-enabled workflows, such as asking for patient information, lab results, medication lists, and visit summaries. This enhanced functionality runs on iOS or Android-enabled mobile devices.

Epic Rover – Beyond notes entry, nurses using Epic Rover will now also be able to use Nuance's virtual assistant to conversationally interact with flowsheets to enter and confirm patient information, including blood pressure, temperature, pulse, respiratory rate, oxygen saturation and other vitals. This enhanced functionality runs on iOS or Android-enabled mobile devices.

Epic Cadence – Scheduling staff, including those with physical disabilities, will be able to converse with Nuance's virtual assistant, to check physician schedules and create, look up, and cancel patient appointments using voice and natural dialogue.

"Nuance's AI-powered virtual assistants with conversational AI functionality expand the ways that physicians and care teams can instantly capture and retrieve patient information," said Carl Dvorak, president of Epic. "These advancements represent a growing need for next-level conversational AI capabilities and we expect them to be a catalyst for changing how and what physicians are required to document in progress notes."
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