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DrFirst adds Adobe Sign to Backline secure care collaboration platform

Press releases may be edited for formatting or style | September 13, 2019 Health IT

Patients Prefer Text Messages

Bringing e-signatures into Backline supports the way patients want to receive information from physicians. Only 10 percent of patients prefer to receive physician communications through patient portals, whereas twice that many (19.6 percent) favor receiving information via secure text messages, according to results from a survey conducted by DrFirst. Additionally, more than 90 percent of respondents would like the ability to communicate through secure text messaging with a family member's care team if that loved one were ill. Likewise, marketing automation firm Emarsys reported that the response rate to text messages is 209 percent higher than phone calls, voicemail, email, or even Facebook messages while also having a 98-percent open rate.

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Backline secure care collaboration offers e-signature capability through its secure messaging solution. Built specifically for healthcare, Backline meets all HIPAA, HiTech Act, and Joint Commission requirements. The platform also offers the ease of text messaging with colleagues and patients without the risk of sending protected health information (PHI) over common, non-secure channels, which can result in costly HIPAA violations. With Adobe Sign's integration, a provider can easily stay within Backline to notify a patient and create a link to access required documents.

Once the documents are signed, Backline cross-checks against identified provider roles and preferences and sends a secure notification to all relevant care team members. Automatically notifying providers of signed documents and other materials in real-time is one of the many ways Backline delivers the right information to the right provider at the right time.


About DrFirst
DrFirst, the nation's leading provider of e-prescribing, price transparency, and medication management solutions, enables stakeholders across the healthcare industry to use comprehensive real-time data and connectivity to increase their patient safety ratings, efficiency, and profitability. Today, more than 262,000 healthcare professionals (including 104,000 prescribers), 67,000 pharmacies, 1,300 acute care facilities, 23,000 ambulatory care facilities, and more than 320 electronic health record (EHR) and pharmacy system vendors depend on DrFirst's innovative software solutions to improve clinical workflows, expedite secure collaboration across a patient's care team, and drive better health outcomes. The company's integrated technologies include its award-winning electronic prescribing platform, the most comprehensive medication history available, clinically specialized secure messaging, and patient medication adherence monitoring and benefits checking. Also, DrFirst was the first to offer e-prescribing for controlled substances (EPCS) and is considered the industry standard for providers nationwide. For more information, please visit www.drfirst.com or connect with us @DrFirst.

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