Firstsource Solutions Limited (NSE: FSL, BSE: 532809), a leading provider of Business Process Management (BPM) services and an RP-Sanjiv Goenka Group company; and IntelliH, a multi-disease, patient engagement and remote monitoring company, today announced that Firstsource has selected IntelliH as its technology partner to deliver turn-key remote patient monitoring solutions to health plans and provider organizations in the U.S. The combined offering will focus initially on areas of critical need, including proactively managing Congestive Heart Failure (CHF), diabetic and post-acute care patients.

Firstsource has deep expertise in helping healthcare organizations reduce costs and deliver an unmatched patient/member experience. The IntelliH platform has been recognized as one of the most innovative remote care solutions in healthcare, empowering healthcare organizations to deliver exceptional care to patients, when and where they need it.

“COVID has accelerated telehealth adoption, but despite clear benefits for all stakeholders, many organizations struggle to select, deploy and sustain adoption of new technology,” said Venkatgiri Vandali, President, Health Plans and Healthcare Services at Firstsource Solutions. “IntelliH‘s advanced remote monitoring for at-risk patients has been chosen by Firstsource for its population level reporting and analytics that help in holistic management of patients across multiple care settings. With our expertise in workflow automation and end-user support, we not only tailor the platform to the needs of the organization, but we make sure all stakeholders have a positive long-term experience.”

The unified Firstsource-IntelliH offering creates a technology-driven bridge between caregivers and patients outside of traditional healthcare settings, and ensures compliant and exceptional remote care coordination, preventing unnecessary hospital visits and reducing hospital readmissions. The combined solution supports seamless workflows and leverages patient data intelligently and accurately to proactively monitor patients and provides the right reinforcement over their care term.

“Health plans are increasingly investing in delivering remote monitoring and telehealth capabilities to their provider networks, because they know that remote care lowers costs, improves outcomes and increases satisfaction," said Anil Joshi, CEO at IntelliH. “But health systems have so many projects in the pipeline it’s almost impossible to deploy and maintain these initiatives successfully. With Firstsource’s unmatched expertise in workforce automation and support, we can ensure that our customers get up and running efficiently and succeed for the long term.”

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