BEWARE of the Laser Outlet, Mr. Sam Lehrer
November 02, 2011 05:40
Pre-owned Laser buyers Beware of the Laser Outlet.
Mr. Sam Lehrer is not to be trusted. Our sales agreement, dated 15 Dec 2009, has yet to be completed. Our office was in the market for a Palomar laser system, but we felt a new system was more than we could afford. After speaking with Mr. Lehrer, he persuaded me that his business could provide a laser system, with a variety of hand pieces and equipment maintenance for a very good price. The purchase order was completed and we mailed the check to his office. Mr. Lehrer insisted that we mail the check before he shipped the Palomar system. We requested delivery before the end of the calendar year, and he assured us that would not be a problem. Mr. Lehrer spoke about the delivery with my office manager. The 300 Palomar base system was delivered 6 weeks late, without our hand pieces. The hand pieces that accompanied our shipment were for another office in Texas. We received the LuxRS two months late and the LuxG was delivered four months late. The LuxG was nonfunctional in a few weeks. We returned the hand piece several times for Mr. Lehrer’s office to fix, it never happened. In fact, Sam was so unethical; he offered to resell the broken hand piece to another buyer and afterward we declined, he proposed to sell us another LuxG hand piece for an additional fee! We are over two years removed from the dated purchase order and no sign of the third hand piece. The 1540 has yet to show up at our doorstep. There was yet another laughable attempt to re-sell us a 1540 at a “very fair price!” Fair? Fair would be for this company to provide us with the products and services we agreed to purchase! We feel that we have been more than patient with Mr. Lehrer’s office. Mr. Lehrer’s office has not made a single attempt to contact us in any regard about our purchase order. We have contacted the Better Business Bureau, Florida Attorney General’s Office and Florida Commerce Department. Now Mr. Lehrer has the audacity to inform everyone that we owe him $600.
As a member of the AAD, I feel that it is my responsibility to inform and warn all my colleagues that Mr. Lehrer is an unscrupulous businessman who gives all used medical equipment businesses a bad name. He is a skilled sales man and will promise you the moon, but beware, his guarantee are meaningless and in my opinion his company is nothing less than a scam.
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November 08, 2011 05:34
Re: BEWARE of the Laser Outlet, Mr. Sam Lehrer
November 10, 2011 12:10
Do not do business with The Laser Outlet
Our office has also fell victim to Sam Lehrer and The Laser Outlet. We recently purchase a used PDT laser from Sam and it was non functional when we received it. His response was it worked when it left his office, but he has not supplied any documentation to support this statement when ask to do so. He also said that there is no warranty or refund on his equipment. I feel he runs a very dishonest operation and everyone should avoid doing business with him.
re: BEWARE of the Laser Outlet, Mr. Sam Lehrer
September 27, 2012 05:16
This company, the laser outlet, is now doing busines as Laser Repair Depot that is: www.laserrepairdepot.com - they may have changed the name, but not their business practices. We sent them our Thermage handpiece to be repaired "quicker and cheaper than the manufacturer" We were told we would get a quote within 48 hours and the repair within a week. We did not hear from them for over two weeks- repeated attempts to speak to someone were useless. When I finally spoke to John in service he said their equipment to repair the Thermage handpiece was down, but should be back up soon. Eventually almost a month later our handpiece was sent back to us. Of course we did not want to waste a tip testing the handpiece, we ended up with a paying client on the table and a still broken handpiece. When I called John said there are no refunds, but send him the handpiece back and they will look a it. He also said maybe our machine was broken-not the handpiece. That was impossible since we borrowed a handpiece from a colleague which worked perfectly. Against my better judgement I sent it back to them: John assured me he would call as soon as it was received. Again no call- two days later I spoke to John, apparently the machine to repair the handpiece was out. They had no way to even repair my handpiece. I again requested a refund. The owner was supposed to call me several times thoughout this ordeal and never did. I demanded my handpiece returned at this point-John sent it back overnight, the one thing they followed through on. Now I am in the process of trying to get my refund- I am also out a Thermage tip. Again, no one is returning my calls. I am going to start with the BBB and go from there.
November 29, 2012 03:42