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"CANNOT CONNECT TO RTM - STARTUP FAILED"

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(24)
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Nuruddeen Mohammed Abdulbaqi

"CANNOT CONNECT TO RTM - STARTUP FAILED"

July 14, 2017 01:29

I just installed a refurbished Toshiba Aquilion 16. The challenge am facing is that the CPU System Complaints of "STARTUP FAILED - CANNOT CONNECT TO RTM", also the Patient Couch don't respond, as if it does not receive power.
Kindly assist me to find my way out of these problems.

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(155)
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CRAIG WAMBURA

re: CANNOT CONNECT TO RTM - STARTUP FAILED

July 15, 2017 09:33

Check the LED status of MHR boards of the REC-BOX and see if the LEDs of an MHR-FC is off. If off, Replaced the MHR-FC board in Rack #1


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Nuruddeen Mohammed Abdulbaqi

re: re: CANNOT CONNECT TO RTM - STARTUP FAILED

July 17, 2017 10:18

Thank You Graig. I'll do just that and observe.
Thanks please.

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(155)
(22)

CRAIG WAMBURA

re: CANNOT CONNECT TO RTM - STARTUP FAILED

July 15, 2017 09:33

Check the LED status of MHR boards of the REC-BOX and see if the LEDs of an MHR-FC is off. If off, Replaced the MHR-FC board in Rack #1

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(67)
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Juancho

re: CANNOT CONNECT TO RTM - STARTUP FAILED

July 16, 2017 03:41

Hi, Nuruddeen
You have service Manual? Check LEds Status on RTM board. You can connected it via RS-232 or RJ-45 with windows Hyper-terminal?

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Nuruddeen Mohammed Abdulbaqi

re: re: CANNOT CONNECT TO RTM - STARTUP FAILED

July 17, 2017 10:18

Thanks Juancho.
I'll do as you advised and make observations.
Thanks alot.

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(24)
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Nuruddeen Mohammed Abdulbaqi

re: CANNOT CONNECT TO RTM - STARTUP FAILED

July 18, 2017 07:46

Thanks for your support.
I've checked the MHR boards, it appeared the 5Amps fuses on boards of slot 10 and 12 are broken broken. Also the "FAULT" LED-0 lits.
Thanks.

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