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GE prodigy Scanner reset error

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christy mcarthy

GE prodigy Scanner reset error

March 16, 2017 10:04

Hi every one ,

we have a scanner reset error on GE Prodigy dexa.

error log shows : 26533 DMB reset line active.

would appreciate any input

thanks

christy

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Ben Williams

re: GE prodigy Scanner reset error

March 17, 2017 08:17

HI Christy,

The scanner reset errors could be caused by a number of issues, mostly low voltage related. To narrow down the culprit please send the full error log to us. info@dexasolutions.com

Thanks,

Ben

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Lenny Place

re: GE prodigy Scanner reset error

March 17, 2017 08:17

Measure the +5vdc supply on the DMB Detector Motherboard, these systems are know for connector issues and if it measures less than 4.85vdc the cpu chips will not function. Reseat the following connectors J4 on the CSBC, J6 on the DMB and trace the cable off the CSBC back to the where the upper bundle separates from the main harness from CSBC there is sometimes a connector in the cabel track

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Matthew Larkins

re: GE prodigy Scanner reset error

March 17, 2017 08:17

This is usually caused by the upper bundle cable . To be sure you can move the arm a few feet in any direction as well as unplug bulkhead 1 and 2 , usually the error will clear and computer will communicate with scanner. This error is usually intermittent and almost always is the upper bundle cable. Hope this helps

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Cristiano Canova

re: GE prodigy Scanner reset error

March 17, 2017 08:17

Christy,
Mail me: cristiano.canova@yahoo.com.br

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Brad

re: GE prodigy Scanner reset error

March 17, 2017 01:23

Assuming you've shut down the box and pc and powered them back on and still getting this. There is a company called Dexa Solutions whom offers free technical support and can help decipher logs and troubleshoot over the phone. (855)-844-3392

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tim cowell

re: GE prodigy Scanner reset error

March 17, 2017 01:23

what is your email address. I can send you some information. tcowell@mmchs.org

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