Gendex 8500 Dde Orthalix - Service Technicians Forum

Gendex 8500 DDE Orthalix

Tags: Dental

(3)

James Roberts

Gendex 8500 DDE Orthalix

October 09, 2020 10:13

I am having issues with getting a Gendex to recoginze the sensor , I have the correct sensor file and it will occasionally recoginze sensor but 1/2 way though a scan it will stop and lose connection . Any help would be greatly appreciated

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Lance Moon

re: Gendex 8500 DDE Orthalix

October 12, 2020 09:50

More info is needed:
1). Was it working before, now its not, or is this a new machine to you?
2). What operating system? 7 or 10

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James Roberts

re: re: Gendex 8500 DDE Orthalix

October 13, 2020 09:52

It was working before , We had to put new stepper motors in the unit due to 2 of them failing, now after the repair it worked for about 3 weeks then is all of a sudden stopped working correctly , it will occasionally run approx 1/2 half scan and stop and then it seems to lose connection to the PC . It is running on windows 10

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