Philips iU22 need help with a DiagCode: 020.EJ9P.83RK.30
March 11, 2019 10:36
Hallo i have an Philips iU22 and I need help with a DiagCode: 020.EJ9P.83RK.30
The system was working but now i give this error everytime it starts op where it says: Hardware Does not match Software
to rate and post a comment
re: Philips iU22 need help with a DiagCode: 020.EJ9P.83RK.30
March 15, 2019 11:00
Most likely it is
EHA 020, Hardware Mismatch, but better export logs and send for the analysis to email@example.com
The installed hardware configuration is not an allowed configuration for the currently installed software. However, installing a new FEC board can cause this message until the new embedded software is installed.
Either use the error log browser or review the 'Expected versus Actual' list in System Config to identify which boards have the wrong configuration and replace as needed. If a new FEC board was installed then upgrade the embedded software. Otherwise, if there is new version of host software that supports the current hardware configuration, install host software.
Not sure that this is 100% Your case
Redstone Healthcare - Exceptionalism is what we do. Offering new and reconditioned ultrasound systems, transducers, parts and service nationwide from machines to transducers, C-arms and more! CALL 1-844-2-Redstone