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Q. Does DOTmed have live online help, 24 hours a day, 7 days a week?

A. The DOTmed Customer Service desk is manned from 9AM to 5PM Monday through Friday, (Eastern time zone). Questions and emails sent after that time will not be seen until the next business day. We are closed for US National holidays.

At DOTmed we will do our best to answer all questions within 1 business day.

Q. How do I delete my entire registration?

A. Email us to delete your registration.

Q. Can I communicate with DOTmed in a different language?

A. Unfortunately, at DOTmed we only speak English.

Q. Is there a place for me to make suggestions and comments about DOTmed?

A. Yes, email and we will respond.

Q. How do I contact DOTmed?

A. The fastest way to contact DOTmed is via email.

For all questions email us.

If you would like to make a comment about the site, write to

If your question is urgent and it requires immediate attention call us at 212-742-1200.

If you would like to write to us, our corporate address is:, Inc.,

29 Broadway, Suite 2500

New York, NY 10006.

Q. What if I have a technical question?

A. Email your technical question to us.

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