5 Day Return Policy. Free Return. If you receive an item that it not as described, you MUST contact us by email within 5 days to explain the situation. Please provide as much detail as possible and include pictures if you can. We will return email an authorization. You MUST get the return to us within 10 days of the authorization in order to be accepted. NO returns will be accepted unless authorized in advance and the incoming parcel has the approved RMA number clearly marked on the exterior of the package. See above. All shipping is at customer expense. All authorized returns must be sent to us via UPS or FedEX as USPS does NOT deliver to our address and will return them to the sender.
If the item you are returning is not defective, and you simply don't want it, this is referred to as a 'convenience return' and there will be a restocking cost of 25% to cover the time, labor, inventory work, sales effort and so on. Please keep this in mind before you purchase an item.
NOTE - some items are NOT returnable. This will include electronic boards, memory and related components that have been installed but have not been agreed to be defective. It is expected customer will contact us to report electronic component failures and that a troubleshooting process will ensue in which our personnel will govern procedure to confirm or deny component failure. If this has not occurred, there is no case in which we will assume financial responsibility for electrical part or components.
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