ACL TOP 550 Service and Maintenance
Diamond Diagnostics is trusted by laboratories worldwide to provide dependable and cost-effective service solutions. Covering 23 manufacturers and more than 250 models, we help laboratories reduce downtime, extend the life of their instruments, and control service costs. Our certified engineers deliver tailored support, including full maintenance and repair programs for the ACL TOP 550 Coagulation Analyzer.
Service Offerings
Preventive Maintenance: Fixed cost preventive maintenance plans follow manufacturer recommended schedules to maximize reliability and reduce unexpected service events.
Depot Repair Options: Per diem depot service is available for major repairs, full rebuilds, or recycling. Annual depot repair plans are also available for small to mid-sized instruments that can be shipped directly to our Holliston, MA facility.
Priority Phone Support: Our Clinical Engineering staff are available by phone and email during business hours to provide direct troubleshooting and remote resolution.
Superior Response Times: We offer next business day to same business day onsite support, ensuring your laboratory experiences minimal disruption.
Training and Assay Programming: On-site training sessions provide full instrument orientation, preventive maintenance procedures, troubleshooting, and open Q&A. Advanced assay programming services are also available, including reagent setup, calibration, and quality control across coagulation assay types.
Full Lifecycle Support: Diamond offers relocation, recommissioning, decommissioning, and decontamination services to support instruments across every stage of use.
Certified Engineers: Our technicians are continuously trained and certified to deliver high quality service and support in even the most complex laboratory environments.
Refurbished Instruments and Consumables: Diamond also offers refurbished instruments through our Down To Frame process, restoring reliability at a lower cost. Compatible reagents and consumables are available to ensure ongoing performance.
Return Policy
Items are sold as-is with no returns or refunds available unless explicitly stated.
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