Our company is trusted by laboratories worldwide to provide dependable and cost-effective service solutions. Covering 23 manufacturers and more than 250 models, we help laboratories reduce downtime, extend the life of their instruments, and control service costs. Our certified engineers deliver tailored support, including full maintenance and repair programs for many instruments. Our service offerings include preventive maintenance with fixed cost plans that follow manufacturer-recommended schedules to maximize reliability and reduce unexpected events. Depot repair options are available per diem for major repairs, full rebuilds, or recycling, with annual depot plans also offered for small to mid-sized instruments shipped directly to our Holliston, MA facility. Priority phone support is available from our Clinical Engineering staff during business hours for direct troubleshooting and remote resolution. Superior response times ensure next business day to same business day onsite support, minimizing laboratory disruption. We also provide on-site training sessions covering full instrument orientation, preventive maintenance, troubleshooting, and open Q&A, along with advanced assay programming services including reagent setup, calibration, and quality control across coagulation assays. Diamond supports the full instrument lifecycle with relocation, recommissioning, decommissioning, and decontamination services. Our certified engineers are continuously trained to deliver high-quality service and support in even the most complex environments. In addition, we offer refurbished instruments through our Down To Frame process to restore reliability at lower cost, along with compatible reagents and consumables to ensure ongoing performance.
Return Policy
Items are sold as-is with no returns or refunds available unless explicitly stated.
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