That error usually indicates the patient study list is corrupted. That database is stored in 3 different directories on 2 of the hard drives. However, reinstalling software should have overwritten any patient studies in the directories. If you haven't done so, try resetting the patient database. In Setups, go to Print/Network > Global Config. Click on HD Reset or Reset Patient Database (depending on your software version).
Description
Platform monitor failed to start Data memory manager process
Corrective action:
Possible cause: Local study Repository (LSR)data corruption. From MTE run the DmmScript. NOTE: executing DmmScript erases all locally stored patient study data!
Rats! If you were able to reinstall software with no problem, then it sounds like the Host motherboard or the DSC is bad. Try reseating the RAM on both motherboards (assuming you have an A, B or C cart). Also, try reseating the DSC in the Host.
I hope you are lucky and it was a software corruption that has been cleared up. Philips improved the Application software over time so that it could repair more software glitches. However, it may be an intermittent and that would be consistent with connection problems on the Host. As we say here, let a sleeping dog lie, which means, if it keeps working, don't touch it. I suggest making back-ups of the system presets and of the hard drives while everything is working correctly.
You may know this already, but I want to caution you about working on these older back ends with dual motherboards, especially the Rev A version of the iBoxes. If or when you decide you need to reseat the boards and components, you should remove the Host assembly being very careful to mark every cable since it is critical that they are reconnected to exactly the same outputs on the Host (especially the USB and firewire cables). As you may already know, be careful of the metal edges on the sheet metal. Placing the Host assembly on a table with ESD protection will make it easier and safer to remove and reinsert the RAM. Also check the Xeon processors on the motherboard; there were manufacturing defects on rev A Hosts where there wasn't a proper application of heat sink compound. This will cause the processor to heat up and causes slow operation and intermittent lock-ups and errors.
Thanks a lot Jim.I have another A cart system with the slow operation and lock-up problems,it is caused by SIP computer problem,but don't know it is caused by bad RAM or mother board problem,will try to locat the problems.
Hello, I have a 22 IU during the loading of software crashes, 511 on the appearance of the code, I noticed that all 'ignition there are three or four beeps.
I need to call Philips to install the software?
c 'is a way to get in and service to perform a reset of the' patients' archive?
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li ming
error 511 iu22
May 17, 2012 02:49
My iU22 shown error 511 during boot up,
I did reinstalled the software,but no use.can any one help me?
Thanks
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Jim Carr
re: error 511 iu22
May 17, 2012 05:09
That error usually indicates the patient study list is corrupted. That database is stored in 3 different directories on 2 of the hard drives. However, reinstalling software should have overwritten any patient studies in the directories. If you haven't done so, try resetting the patient database. In Setups, go to Print/Network > Global Config. Click on HD Reset or Reset Patient Database (depending on your software version).
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li ming
re: re: error 511 iu22
May 18, 2012 10:22
Thank you Jim!，But I reinstalled the software,and tired different software Version,no use,still error 511.
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Wo Thing
re: re: re: error 511 iu22
May 18, 2012 11:06
For 511
Codition:
Data memory manager failed to intialize
Description
Platform monitor failed to start Data memory manager process
Corrective action:
Possible cause: Local study Repository (LSR)data corruption. From MTE run the DmmScript. NOTE: executing DmmScript erases all locally stored patient study data!
to rate and post a comment
Jim Carr
re: re: re: error 511 iu22
May 18, 2012 12:05
Rats! If you were able to reinstall software with no problem, then it sounds like the Host motherboard or the DSC is bad. Try reseating the RAM on both motherboards (assuming you have an A, B or C cart). Also, try reseating the DSC in the Host.
to rate and post a comment
li ming
re: re: re: re: error 511 iu22
May 18, 2012 09:35
Yes.it is A cart.it is working today,but I did nothing on it.error 511 disappeared!
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Jim Carr
re: re: re: re: re: error 511 iu22
May 21, 2012 11:49
I hope you are lucky and it was a software corruption that has been cleared up. Philips improved the Application software over time so that it could repair more software glitches. However, it may be an intermittent and that would be consistent with connection problems on the Host. As we say here, let a sleeping dog lie, which means, if it keeps working, don't touch it. I suggest making back-ups of the system presets and of the hard drives while everything is working correctly.
You may know this already, but I want to caution you about working on these older back ends with dual motherboards, especially the Rev A version of the iBoxes. If or when you decide you need to reseat the boards and components, you should remove the Host assembly being very careful to mark every cable since it is critical that they are reconnected to exactly the same outputs on the Host (especially the USB and firewire cables). As you may already know, be careful of the metal edges on the sheet metal. Placing the Host assembly on a table with ESD protection will make it easier and safer to remove and reinsert the RAM. Also check the Xeon processors on the motherboard; there were manufacturing defects on rev A Hosts where there wasn't a proper application of heat sink compound. This will cause the processor to heat up and causes slow operation and intermittent lock-ups and errors.
to rate and post a comment
li ming
re: re: re: re: re: re: error 511 iu22
May 21, 2012 01:33
Thanks a lot Jim.I have another A cart system with the slow operation and lock-up problems,it is caused by SIP computer problem,but don't know it is caused by bad RAM or mother board problem,will try to locat the problems.
to rate and post a comment
Francesco Paolo Faldetta
re: re: re: re: error 511 iu22
December 18, 2013 05:32
Hello, I have a 22 IU during the loading of software crashes, 511 on the appearance of the code, I noticed that all 'ignition there are three or four beeps.
I need to call Philips to install the software?
c 'is a way to get in and service to perform a reset of the' patients' archive?
thank you very much
to rate and post a comment