Hi everyone,
I am troubleshooting a Toshiba Aquilion CT scanner and need some guidance on isolating a communication fault.
Background:
The system recently suffered a RAID controller and HDD failure. We replaced the faulty hardware and performed a fresh system installation using a verified disk image. The OS boots correctly, but the system is now triggering an RTM (Real Time Monitor) Communication Error.
Current Symptoms:
The console hangs during the initialization of the reconstruction system.
Persistent communication timeout between the console and the backend.
Error logs pointing to RTM interface failure.
Request for Assistance:
Board Identification: What is the best procedure to identify which specific board is failing? (e.g., GCIFA, CPU REC, or the fiber optic links).
LED Indicators: Are there specific LED patterns on the GCIFA or the reconstruction rack that I should look for to confirm a hardware handshake?
Software/IP Check: Since we used a disk image, could this be a configuration/IP mismatch (even if the image is from a similar model)?
Any help with the diagnostic steps or service manual references for this specific communication path would be greatly appreciated.
Greetings everyone,
First, I would like to thank you all for the previous insights. I have an update on the hardware status:
I identified a low battery on the GFCI board (Board 79), which was causing the WDT to lock . After replacing the battery and resetting the board, the watchdog error is gone, and the board is initializing correctly.
Currently, I am using the engineering utility to "Reconfigure RDD" for the new 600GB SAS disks. The process is taking a very long time.
Is this extended duration expected for 600GB drives on this system?
Is there a way to monitor the progress via logs?
Also, as I am not yet deeply familiar with the Aquilion architecture, I would be extremely grateful if anyone could share training materials, service manuals, or technical guides. Any documentation would be a huge help for my professional development with this specific equipment.
Thank you very much for your time and support!
Best regards,
Elenilson Sampaio Novais
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Elenilson Novais
Technical Inquiry: Resolving RTM Initialization Timeout Aquilion
February 25, 2026 03:22
Hi everyone,
I am troubleshooting a Toshiba Aquilion CT scanner and need some guidance on isolating a communication fault.
Background:
The system recently suffered a RAID controller and HDD failure. We replaced the faulty hardware and performed a fresh system installation using a verified disk image. The OS boots correctly, but the system is now triggering an RTM (Real Time Monitor) Communication Error.
Current Symptoms:
The console hangs during the initialization of the reconstruction system.
Persistent communication timeout between the console and the backend.
Error logs pointing to RTM interface failure.
Request for Assistance:
Board Identification: What is the best procedure to identify which specific board is failing? (e.g., GCIFA, CPU REC, or the fiber optic links).
LED Indicators: Are there specific LED patterns on the GCIFA or the reconstruction rack that I should look for to confirm a hardware handshake?
Software/IP Check: Since we used a disk image, could this be a configuration/IP mismatch (even if the image is from a similar model)?
Any help with the diagnostic steps or service manual references for this specific communication path would be greatly appreciated.
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Khan97
re: Technical Inquiry: Resolving RTM Initialization Timeout Aquilion
February 25, 2026 04:28
Most suspected is configuration.
How many loop devices you can see in the logs
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Elenilson Novais
re: re: Technical Inquiry: Resolving RTM Initialization Timeout Aquilion
March 03, 2026 05:42
Greetings everyone,
First, I would like to thank you all for the previous insights. I have an update on the hardware status:
I identified a low battery on the GFCI board (Board 79), which was causing the WDT to lock . After replacing the battery and resetting the board, the watchdog error is gone, and the board is initializing correctly.
Currently, I am using the engineering utility to "Reconfigure RDD" for the new 600GB SAS disks. The process is taking a very long time.
Is this extended duration expected for 600GB drives on this system?
Is there a way to monitor the progress via logs?
Also, as I am not yet deeply familiar with the Aquilion architecture, I would be extremely grateful if anyone could share training materials, service manuals, or technical guides. Any documentation would be a huge help for my professional development with this specific equipment.
Thank you very much for your time and support!
Best regards,
Elenilson Sampaio Novais
to rate and post a comment
Muammer Tunç
re: Technical Inquiry: Resolving RTM Initialization Timeout Aquilion
March 02, 2026 12:13
You can message me to help resolve the issue.
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