29 Day Return Policy. Customer must pay the return shipping costs when returning a product. All returns must be sent to 7241 Novas Landing Drive, Sellersburg, IN 47172, USA, unless otherwise directed by W7G. All returns require a valid RMA number clearly marked on the shipment, which Customer may request from W7G by contacting shipping@w7global.com. All returns are to be packed properly and insured. Shipping and insurance costs are the responsibility of the customer. Customer shall fully insure return shipments and is responsible for any insurance claims. Customer is responsible for ensuring the safe and timely delivery of any exchange, warranty, and restock products per the allowed timeframes as stated herein, regardless of any damage or loss in shipment. Damage or loss or processing of an insurance claim shall not extend the required delivery timeframes for exchange, restock, and warranty products.
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