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DOTmed Gold Parts Vendor Profile For Universal Medical
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Company Statement: Universal Medical Resources, Incorporated was established in Washington, Missouri in January of 1996 with the mission of providing high quality, cost effective parts and services to the Nuclear Imaging community. The Company’s initial offerings were centered on ADAC (now Philips) cameras, with the Siemens and General Electric lines being added over time. In addition to becoming first a regional and then a national service provider, the Company has added camera refurbishment capabilities to cover all the lines serviced. To round out the Company’s offerings to the industry, UMRi has developed major competency in the areas of technical support, provided by fully qualified hardware, software and clinical specialists. Also, recently the Company became the sole distributor in the US for DDD-Diagnostic’s new family of nuclear imaging systems. Operating out of its own 24,000 square foot facility, the Company maintains a field service force throughout the country that is backed up by a home office staff devoted to ensuring the highest level of responsiveness for its customers.
Standard warranty terms?:Over the years we have had the privilege of serving the needs of an ever-growing family of customers. We are thankful for each and every one. We look forward to continuing our tradition of providing high-quality, cost-effective products and services to our customer community as we move ahead into the future. Universal Medical Resources' operating principles are based on practicing the core values of: Collaboration with the nuclear medicine community, embracing Diversity of ideas, beliefs and practices, commitment to Excellence in producing the highest quality outcomes, and recognizing our Ethical Community through actions guided by fairness, trust, honesty, and integrity. We take great pride in offering the very best new and refurbished gamma cameras, quality parts, and repair services. In addition to these core products and services, UMRi rebuilds and replaces camera detectors, moves camera systems across town or across the country, and supports our customers with expert in-house technical and clinical support. Ultimately, our greatest satisfaction is realized by providing service excellence that results in long-term partnerships with our customers. 180 days
Standard return policy?:10 days
Standard acceptance policy?:10 days to return
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Employees:
| (principal) | Craig Diener |
Specialties
| 1 | Nuclear medicine Camera parts |
| 2 | Nuclear medicine camera parts for all OEM vendors |
Testimonials
“You guys just get it done, and it’s done right!” |
"I have been a customer for more than six years. I have always been met with professionalism and an eagerness to help me resolve any issues I may have had, be it technical or service or product. UMRi has my "stamp of approval." |
“I want to let you know that the service and support that I received from Universal Medical Resources has been excellent. The service engineers from UMRi that have performed repairs on our nuclear medicine cameras have been great. They are knowledgeable and timely in the repair process. They are very conscious and concerned regarding downtime and cost of the repairs. They go above and beyond to resolve the problem. When I need technical support your company has always been there and make my equipment problem your own and stay with it until the problem is resolved, either by phone or onsite. When I need to order parts (UMRi) Jason and Justen bring(s) the “A” game to the table…awesome! Tim, Todd and Phil have provided great service on the hospital nuclear medicine cameras. Last but not least is that Nik, as Director of Service, takes time to call and follow up on the repairs and makes sure that all is good. It is a great pleasure doing business with UMRi. No complaints.” |
“I have worked with Universal Medical Resources for over 12 years and have been very pleased with the service and special attention they have given me. They are always prompt in servicing any equipment or computer problems. I highly recommend this company and look forward to working with them in the future." |
“The quality of service that we have received from your organization is a breath of fresh air in today’s business environment. We are always made to feel that we are a priority, and that no project is too big or too small. You guys just get it done, and it’s done right!” |
“Universal Medical Resources has provided us with excellent service and response time. Since we have switched providers our uptime has actually increased, and this is on a 10 year-old system; while our service bills have actually decreased. I feel this is a very well rounded company providing everything from new to refurbished equipment, service contracts and applications support. If you are looking for a service provider or are simply unhappy with your current one, I would strongly recommend giving Universal Medical a call.” |
“I have done business with Universal Medical Resources since the inception of the company purchasing several cameras from them over the years. The equipment and service has been the best I have personally experienced in 24 years working in the field of nuclear medicine. I would highly recommend them to any of my colleagues.” |
