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DOTmed Gold Parts Vendor Profile For Viable Med Services, Inc.

DOTmed Rating: starstarstarstarstar
(110 Votes)
Years in business: 10
Percentage of revenue that parts account for: 45%
Restocking Fee: Varies
Warehouse Size in Sq. Ft: 8,000
Number of Parts Stocked: 20,000
Company Statement:
Viable Med Services is always ready with the parts and services you need to optimize system performance, reduce your cost of ownership, and maximize returns during every stage of your MRIs lifecycle. We offer the right combination of products and services – so you can focus on other matters, such as providing your clients with the best patient care while increasing your productivity and profitability.

With Viable Med's nationwide service capabilities on-site troubleshooting, parts installations and calibrations can be included as well!
Standard warranty terms?:
30 to 90 day replacement warranty on most of the parts we sell. This warranty entitles you to return a part that doesn't work or malfunctions within 30 days of the date of purchase and exchange for another part or receive a refund.
Standard return policy?:
Who pays for the returned shipping costs? The customer must pay all related shipping cost for returns/exchanges.

Is there a restocking fee? VMS restocking fee varies by the situation and is in addition to any shipping charges.

Does VMS store offer refunds, credits, and/or exchanges? Yes refunds and exchanges.

How much time does the customer have to make a return? Returns must be received within 30 days.

How long does it take to process a refund? Refunds are completed after the parts are received back at VMS packed appropriately and undamaged. In most cases refunds are processed within one week, less restocking fees and any shipping charges paid by VMS.

Is an authorization number (RMA, RA, etc.) required before customer can return product? No.

What steps are necessary for a customer to make a return? Customer must contact VMS within five business days of receiving the part to obtain a RA (Return Authorization) number. No returns can be processed without the RA. After 30 days all sales are FINAL.

We ask that parts be returned in there original condition (unworn, undamaged) and in their original packaging.

Items returned without a RA, past 30 days, or not in original condition will be returned to customer at customer's expense.
Standard acceptance policy?:
Parts are verified for proper operation prior to acquisition. Upon acceptance they are visually rechecked for any possible changes.


(principal) Dan McGuan


6 Hitachi, GE and Siemens MRI and CT Parts & Service


I am writing this email to thank you for your care and concern.

I always appreciate doing business with you and will love to do in future as well.


Dr. Rizwan Uppal, Islamabad Diagnostic Center

My favorite MRI engineer. Highly recommended!
David Denholtz, Integrity Medical Systems, Inc.
We at Arrow-Tech Medical Systems have been dealing with number of good companies since Jan 2002. We have never ever got such pleasant dealing experience like we have with VIABLE MED SERVICES. They are utmost professionals, honest , helpful, supportive, 100% reliable and trustworthy. 

M. Naveed Ahmed, Managing Director, Arrow-Tech Medical Systems

Very Professional and very fast!
Greg Bress, Hanneman Interenational
Viable Med provides top notch communication and support in every transaction.
Paul Beard, Block Imaging Parts & Service, Inc.
Very satisfied with the service they gave me.
Johnny Barreto, IMAP S.A.
Excellent company, will keep dealing with them.
Ernesto Guerra, BIOTEC MEDICAL
Always helpful. Bible of Hitachi MRI.
Dharmendra Gupta, SST
Viable Medical is excellent to do business with. They are a great example of how an ISO should be.
Michael Feezor, Ultimate Imaging Solutions
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