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MEDSER Medical Parts GmbH & Co. KG PROMPT

MEDSER Medical Parts GmbH & Co. KG PROMPT

Aydogan Polat, CEO
DOTmed user since October 2003

Seligenstaedter Grund 13
Service, Sales CT
Heusenstamm, 63150 Germany
Phone: +49 61044088416
Aydogan Polat, CEO
Phone:+49 61044088416

Latest Listings & Products From MEDSER Medical Parts GmbH & Co. KG PROMPT

About Us

PROMPT supplies Siemens® OEM spare parts for medical technology of the highest quality and in the highest speed. Because that's exactly what matters to keep the downtime as short as possible in the event of a sudden device defect.

We supply both new and used original Siemens® spare parts. We also have a lot of the spare parts in stock for older series. In order to guarantee the best quality and functionality of our used spare parts, we test every single one of them in our in-house test center for full performance before it goes on sale.

International shipping is part of our day-to-day business. On request, we can organize the entire shipment - even to the remotest corners of the world.


Facts & Figures:

- More than 7,500 spare parts in stock

- On over 2,000 square meters of storage space

- Shipping within 24 hours after receipt of payment

- Shipping to over 90 countries – and the number is constantly increasing


Do you have questions about our Siemens® OEM spare parts? Or are not exactly sure which spare part you need? Contact us! We're here to help.

Equipment Categories


CT Scanner
X-Ray Tube


Mobile Equipment, Services
Parts, New, Used and Rebuilt
Pre-Owned Equip Remarketer
Remanufacturer, Rebuilder
Repair, Maintenance, Service

MEDSER Medical Parts GmbH & Co. KG PROMPT Gold Parts Vendor Mini Profile

We are a worldwide operating service company, specialized on Siemens CT scanners.
We have almost every Siemens CT part on our stock.
We buy, sell and service Siemens systems worldwide.

Standard Warranty Terms:
The standard warranty period for MEDSER Medical is 30 days from date of receipt.

Standard Return Policy:
The customer has 15 days from the date of receipt to return a part for any reason with a 25% restocking fee to the invoice.

Years In Business: 12

Percentage Of Revenue That Parts Account For: 20%

Restocking Fee: 25%

Warehouse Size in Sq. Ft.: 30,000

Number of Parts Stocked: 10,000


  1. Siemens CT services and parts

MEDSER Medical Parts GmbH & Co. KG PROMPT Gold Parts Vendor Testimonials

„Zuverlässig, schnelle Reaktionszeit, zuständige Ansprechpartner direkt (ohne Hotline) erreichbar, Preise OK“
Dr. J. Lösch, Hanau
„zuverlässiger Ansprechpartner bei Problemen & unverzügliches Handeln…“
„…trotz noch nicht lang bestehender Zusammenarbeit sind wir bisher vollstens zufrieden!“
Dres. med. Diekhaus & Schreiber, Dortmund
„MEDSER hat ein engagiertes lösungsorientiertes Team mit kompetenten Mitarbeitern“
Dr. A. Link, Celle
„Sehr kompetent, zuverlässig, schnelle Hilfe bei Problemen“
Dr. Frohnes, Wachtendonk
„Prompte Hilfe bei Problemen, kompetent und zuverlässig“
Dr. Andreas Hilgartner, Lustenau
„Guter Service, Erreichbarkeit und Reaktionszeit bei Problemen, freundliche Mitarbeiter, verlässliche Geräte, Nähe zur Klinik“
Dr. Thorsten Werner, Walluf
„…we would like to thank you once again for being so prompt with helping us solving the problem…
…everything was so professional and our most important customer was very satisfied with the quality of service done there, especially with appearing so fast on site. We would like to let you know that we appreciate it very much…
…We would also like to commend Mr. Oezen's attitude and knowledge, as well as his will to help. Therefore, we would also like to thank him once again personally.“
Alen Plahutar, Zagreb
“Thanks for excellent service and generating the positive feedback with this customer. This industry is networked so this kind of news can spread in a positive manner.”
Pete Bungarden, 3M ESPE
Posted 2285 Days Ago
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Posted 2285 Days Ago
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Posted 3495 Days Ago
Parts and Service - The Full Story
By Sean Ruck
Advice and opinions from OEMs,... Click here to read more
Posted 3495 Days Ago
Parts and Service - The Full Story
By Sean Ruck
Advice and opinions from OEMs,... Click here to read more

Latest news about MEDSER Medical Parts GmbH & Co. KG PROMPT

Parts and Service - The Full Story — November 04, 2014

Advice and opinions from OEMs, ISOs and providers

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