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DOTmed Gold Parts Vendor Profile For MEDSER Medical Parts GmbH & Co. KG

DOTmed Rating: starstarstarstarstar
(54 Votes)
Years in business: 12
Percentage of revenue that parts account for: 20%
Restocking Fee: 25%
Warehouse Size in Sq. Ft: 30,000
Number of Parts Stocked: 10,000
Company Statement:
We are a worldwide operating service company, specialized on Siemens CT scanners.
We have almost every Siemens CT part on our stock.
We buy, sell and service Siemens systems worldwide.
Standard warranty terms?:
The standard warranty period for MEDSER Medical is 30 days from date of receipt.
Standard return policy?:
The customer has 15 days from the date of receipt to return a part for any reason with a 25% restocking fee to the invoice.
Standard acceptance policy?:

Contact MEDSER Medical Parts GmbH & Co. KG


(principal) Aydogan Polat


1 Siemens CT services and parts


„Zuverlässig, schnelle Reaktionszeit, zuständige Ansprechpartner direkt (ohne Hotline) erreichbar, Preise OK“
Dr. J. Lösch, Hanau
„zuverlässiger Ansprechpartner bei Problemen & unverzügliches Handeln…“
„…trotz noch nicht lang bestehender Zusammenarbeit sind wir bisher vollstens zufrieden!“
Dres. med. Diekhaus & Schreiber, Dortmund
„MEDSER hat ein engagiertes lösungsorientiertes Team mit kompetenten Mitarbeitern“
Dr. A. Link, Celle
„Sehr kompetent, zuverlässig, schnelle Hilfe bei Problemen“
Dr. Frohnes, Wachtendonk
„Prompte Hilfe bei Problemen, kompetent und zuverlässig“
Dr. Andreas Hilgartner, Lustenau
„Guter Service, Erreichbarkeit und Reaktionszeit bei Problemen, freundliche Mitarbeiter, verlässliche Geräte, Nähe zur Klinik“
Dr. Thorsten Werner, Walluf
„…we would like to thank you once again for being so prompt with helping us solving the problem…
…everything was so professional and our most important customer was very satisfied with the quality of service done there, especially with appearing so fast on site. We would like to let you know that we appreciate it very much…
…We would also like to commend Mr. Oezen's attitude and knowledge, as well as his will to help. Therefore, we would also like to thank him once again personally.“
Alen Plahutar, Zagreb
“Thanks for excellent service and generating the positive feedback with this customer. This industry is networked so this kind of news can spread in a positive manner.”
Pete Bungarden, 3M ESPE
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