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For one critical access hospital, process makes perfect

July 18, 2011
From the July 2011 issue of HealthCare Business News magazine

Because Sunnyside decided not to digitize past studies, the radiologists still view those on viewboxes. The NovaMG workstation and the viewboxes are placed adjacent to each other making it easy to compare studies and saves time.

A close working relationship between the hospital and the vendor ensured build out and installation timelines remained in sync.

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Promoting new technology to the community we serve
The digital mammography technology provides both a care and competitive advantage. It was important to ensure the investment in the technology had a positive impact on the bottom line. Getting the word out quickly was imperative to maintain a competitive advantage. Sunnyside’s approach was contacting area providers with news of the system availability and the benefits of digital mammography. This contact included presentations to referring providers, community groups and partnering with the vendor to produce customized marketing tools for TV, radio, newspaper, flyers and reader boards.

While the process of making a significant change such as moving from film to digital can be challenging, there are steps that can help make the process as smooth as possible:

• It is important to go on site visits to observe how the system works in a real-world environment. Specifically look at the technologists’ workflow, ease of use, and the image-processing time with each of the different units.

• Plan for process changes. At Sunnyside, on of the workflow adjustments technologists needed to contend with was waiting for the image to come up prior to having the patient change positions. Another was routing images back to the modality for follow-up views.

Since going live with the new system, Sunnyside Community Hospital’s Breast Imaging Center has increased its imaging volume by 10 percent.

Coleen Goulet, R.T. (R)(M) ARRT has been working in the diagnostic imaging field for 18 years and is currently the Diagnostic Imaging Manager at Sunnyside Community Hospital’s Breast Imaging Center.

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