by
Jennifer Daugherty, Public Relations Coordinator,
The Remi Group | July 26, 2013
From the July 2013 issue of HealthCare Business News magazine
What are the hourly rates for standard, after-hours, weekend, holiday, and emergency service calls? You don’t want to be caught off guard if an after-hours service call needs to be placed.
Get a list of the normal service area (by zip code, radius of miles from home office, geographic area, etc.). What is the travel fee of service outside of the normal service area?
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Does the service provider utilize environmentally friendly (green) practices? If so, what are they?
Do they guarantee their work? If they do, get it in writing; if not, be leery.
Ask for three references from facilities similar to yours and actually call them.
Is there anything you should know about the service provider that wasn’t already covered?
Make a note if the service provider was on time, did they shake your hand, make eye contact, are they dressed appropriately, etc.?
Similar to a typical employer-employee interview, if the service provider meets or exceeds your expectations, you can move them to the top of the list. It would be unreasonable to assume that one service provider is able to repair every piece of medical equipment that you own in your practice. Therefore, the ideal situation would be to have a list of your preferred service providers readily available for the various types of equipment at your facility.
Finally, be sure to take lots of notes during the interview so when it’s time, an informed decision can be made without hesitation. The more interviews you conduct, the more you’ll know what you are looking for in a service provider and the process will get easier. Until then, take your time and ask lots of questions!
About the author: Jennifer Daugherty is a Business Development Coordinator at Remi, the lower cost alternative to equipment manufacturer service contracts and extended warranties. Since 1998, Remi has been providing Equipment Maintenance Management Programs to the five major market segments: government, healthcare, education, financial, and commercial.
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