6. Does the third party have transparency in pricing? For example, if you are offered a $499 flat rate for preventive maintenance, will you be charged more for basic PM parts and called before extensive repairs are made? Make sure that you are truly comparing apples to apples when considering service and maintenance rates by looking out for clauses that allow additional charges.
7. Make sure the third party service company has liability and property insurance. The last thing you want is to send your equipment in for repair and they lose it or it is damaged during service. This insurance will cover your organization if something would go wrong with the equipment and hurt a patient.
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In conclusion, an ISO can be the most affordable option for service and repair, but the bottom line is do your homework to find a third party service provider that can meet or exceed the manufacture's expectations.
Frank West is the Director of Biomedical Operations for DXE Medical, a Sarnova company. He has an extensive background in the biomedical industry and has previously worked for GE and Thermo-Fisher Scientific.Back to HCB News
