Even the most diligent adherence to company policy is useless when the policy itself is misguided or out-dated. Saud Juman, CEO and founder of PolicyMedical, knows very well the importance of policy as it pertains to hospitals and care facilities, as well as the impact health reform and technology can have on it. He discussed these issues with DOTmed News.

DOTmed News: When speaking about hospital policies, what does that mean and what does it cover? In other words, does this encompass policies that range from clinical to employment policies?

Saud Juman: Hospital policies are living documents that form the foundation of service delivery. In a hospital where both employee and patient safety is concerned, clear, in-depth, and easily accessible policies are critical.
A typical hospital has hundreds of policies that can include virtually anything - from policies on medication administration, to lab policies, privacy policies, HR policies, finance policies – the list is endless. It is because of this wide range of policies, that a policy management system needs to be robust, yet user friendly, and have the ability to grow with you. In addition, many organizations store procedures, manuals, forms, and even training tools alongside policies within their policy management system.

DOTmed News: Can you give a couple of specific examples in a couple of different categories?

SJ: Human Resources generally have a large number of policies. This includes policies for onboarding and orientation for new employees, dressing appropriately, staff rights, and the often cited policy on vacation days. Though these policies are not directly related to patient care, they are integral for a functional workplace.

Information management is another area that has very important policies. This includes policies on confidentiality, documentation and storage of medical records, as well as, release of medical information. Information management policies are especially important in complying with HIPAA guidelines.

Provision of Care Policies are arguably the most important policies in ensuring employee and patient safety. They describe exactly how and when to provide care. Examples include pain management, fall prevention, administering vaccinations, and withdrawal of life-sustaining treatment.

DOTmed News: Is policy management something of a new or growing concern, and if so why is that the case?

SJ: Policy management has always been a concern for hospitals. However, with the implementation of various new legislations, including the Affordable Care Act and HIPAA Omnibus Rule, policy management is getting more attention now than ever.

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