From the May 2017 issue of HealthCare Business News magazine
Apps such as Doctor on Demand, among others, connect patients with doctors via live video for medical assessment, diagnosis and even prescriptions — all for about the same cost as a typical co-pay. This form of remote care has lower overhead for the provider and is even covered by some health plans.
Overall, health care apps provide a more efficient and convenient way for patients and medical professionals to communicate and log information.
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Mobile-friendly health care forms
Health care facilities use countless forms, including patient registration and referrals, record releases, equipment ordering, incident reporting and lead generation, among others. It may seem counter-intuitive to add another form to that list, but sending out a patient satisfaction survey will demonstrate that you value opinions of your patients and you’re interested in improving the quality of the care you provide. Here are a few sample questions to consider:
• Were we able to sufficiently help remind you of your appointment?
• How was the timing of when you were seen compared to your scheduled appointment time?
• How well did your provider listen to your concerns?
Using HIPAA-compliant, mobile-friendly forms helps medical facilities create better, more engaging experiences for patients. Allowing patients to fill out these forms from their mobile devices adds to their convenience, and having a form that’s mobile-responsive will make them more likely to fill it out.
Technological advances are changing the world around us. It’s up to health care facilities to adapt and keep up with their patients’ evolving lifestyles, or be left behind.
About the author: Chris Byers is the CEO of Formstack, an Indianapolis-based company offering an online form and data-collection platform. Prior to Formstack, Byers co-founded an international nonprofit that was built via remote relationships among partners in Europe, Africa and the U.S.Back to HCB News
