This service is offered as Central Plus for medical groups who choose CareCloud’s practice management (PM) software, CareCloud Central. The offering is available as Complete Plus to groups who have purchased both CareCloud Central and CareCloud Charts, the company’s electronic health record (EHR).

CareCloud Concierge Revenue Cycle Management Offerings


CareCloud Concierge RCM clients may now select from two additional service offerings to expand upon the existing work provided by their CareCloud team:

Concierge Plus is a service through which CareCloud provides an expert team of billers to work and fix claim errors and secure the highest level of payments, faster.
Concierge Pro includes all the benefits of Concierge Plus and adds further services from CareCloud’ expert team of coders and billers to review, enter, and/or code charges for every encounter regardless of where the services were completed.
“Even though we’re already rated highly by our RCM clients for both quality of service and for giving them their ‘money’s worth,’ we continue to innovate and add RCM services to ensure that medical groups can keep pace with the changing healthcare environment,” said Ken Comée, CareCloud CEO. “We hear that current vendors in the market are not offering the flexibility and choice that medical groups need to be successful, so we see these new services as an important opportunity to support them in any way we can.”

CareCloud Offers Top Tips

As 2018 comes to a close, medical groups should take this time to re-evaluate their billing and payment processes and procedures to ensure they’re positioned to maximize revenue and streamline operations in 2019 and beyond. CareCloud’s RCM experts have compiled their top three tips for any practice looking to improve their financial performance:

1. Optimize Workflow to Improve Cash Flow. Be sure to have a solid workflow in place before providing more complex services. The biggest challenge most specialty practices face is understanding how to properly manage multi-step and complex services because many payers vary in how they want to receive their claims.

2. Know the Guidelines. Understand the guidelines provided by your payer around the services you are providing. This is an essential first step to avoiding issues with coding, billing and documentation that can slow down reimbursement. Remember that these individual payer guidelines often will circumvent any guideline in place by the Centers for Medicare and Medicaid Services (CMS).

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