• Provider experience: As a result of telehealth adoption, providers will field fewer after-hours calls during evenings and weekends.
Any organizational culture change — such as the implementation of a telemedicine program — is bound to come with some growing pains. However, health system leaders can get out ahead of these issues with a well-planned telehealth implementation strategy that generates buy-in from physicians with metric-based education, alignment of financial incentives, and emotional support for clinicians’ needs.
About the author: Lyle Berkowitz, M.D., is the chief medical officer at MDLIVE.
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