Q&A with Kristin Scott, director of member services & corporate culture at Capstone Health Alliance

by John R. Fischer, Senior Reporter | August 02, 2019

HCB News: What is one of the most important or surprising lessons you've learned since taking on your position?

KS: People need to be heard. I think that’s the biggest lesson I am reminded of daily in this role. It is important for companies to create this relevant space in a transparent way, that others know is safe.

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The HR, corporate culture driver must be approachable and available. At the end of the day, people want to know and feel they matter. Knowing that their work makes a difference and that they are valued will make for a better corporate culture for all teams.

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