This emphasis on patient retention is essential at a time when the industry is being shaped by tremendous external forces. Health system leaders must work to adapt their care delivery models to the realities of operating with significant risk-based revenue arrangements and consolidating markets. Focusing on rapid and efficient transfers and offering agents within the transfer center complete visibility over the enterprise’s facilities and physicians can help organizations thrive in a rapidly changing, competitive environment while also improving patient outcomes and access to the right level of care.

About the author: Angie Franks is the CEO of Central Logic, a company that partners with leading health systems to deliver an enterprise-level view of every point of access within their system, and the tools needed to accelerate access to care, increase revenue, and become the health system of choice in their market.

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