For instance, during virtual primary care appointments, Optum providers will have the ability to connect the UnitedHealthcare member with behavioral health services within the virtual platform as needed. This will help facilitate additional virtual or in-person behavioral health appointments, including therapy, medication management and additional care coordination with other health services.
“Patients want more options for getting care that is convenient for them and their lives,” said Kristi Henderson, Optum senior vice president for digital transformation, and CEO of Optum Virtual Care, which includes Optum’s national virtual-first medical group. “Our work with UnitedHealthcare is designed to help make it simpler for patients and members to interact with their care providers by bringing together our digital resources and national clinical footprint to provide a more seamless, connected experience.”
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NavigateNOW is supported by Optum’s new virtual care platform and virtual medical group, which helps bring simplicity to getting care whenever and wherever it is needed. The proprietary virtual care platform enables UnitedHealthcare members to schedule appointments online and provides multiple ways for them to communicate with their care team, such as live chat and video visits. If after a virtual visit a member needs additional health services, such as for a procedure or an X-ray, the care team can use the platform’s precision navigation tools to help connect the individual to a care provider in UnitedHealthcare’s national network, including over 1,600 facilities in Optum’s national ambulatory provider network.
NavigateNOW is the latest of several UnitedHealthcare virtual care offerings supported by the Optum virtual care platform and other national telehealth providers. These expanded virtual care services are part of broader efforts by UnitedHealthcare and Optum to help enable people to use technology to access high-quality care at a lower cost.
About UnitedHealthcare
UnitedHealthcare is dedicated to helping people live healthier lives and making the health system work better for everyone by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. In the United States, UnitedHealthcare offers the full spectrum of health benefit programs for individuals, employers, and Medicare and Medicaid beneficiaries, and contracts directly with more than 1.3 million providers and care professionals, and 6,500 hospitals and other care facilities nationwide. The company also provides health benefits and delivers care to people through owned and operated health care facilities in South America. UnitedHealthcare is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified health care company.
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