HCB News: I think you just referred to your relatively new application for referral management that people are talking about, which is said to make patient intake much more efficient and appropriate in the behavioral health sector. Tell me more about that.
WC: Yes, our latest product, Concord Care Intake, is designed specifically to streamline the patient intake and referral process. When referral information comes into intake departments from varying sources in varying formats, it is a cumbersome, time-intensive, and error-prone process. Concord Care Intake solves this problem by streamlining the referral data from multiple sources including fax documents, email, walk-ins and more, and provides a dashboard to give intake departments and administrators insight and analytics to make faster, more informed decisions. The result is increased productivity of intake departments and faster access to care for patients.

HCB News: How does Concord's technology integrate with different healthcare systems?

WC: Our technology is versatile and adaptable to different healthcare environments. Whether it's large acute facilities, healthcare systems, or smaller ambulatory centers, our system ensures secure and efficient exchange of documents. By categorizing and routing documents accurately, we help ensure that the right information gets to the right person at the right time.

HCB News: Could you provide an example of a healthcare scenario where Concord's technology makes a significant impact?
WC: Certainly. Consider a behavioral health hospital trying to find an available bed for a patient with a specific condition. Our technology can rapidly identify suitable beds across multiple facilities, helping patients receive timely and appropriate care. This process not only enhances efficiency but also improves patient outcomes.

HCB News: How does client onboarding work with Concord Technology?
WC: The onboarding process involves two main components: setting up telecommunication protocols and organizing document information. For large systems, the telecommunication setup takes about two weeks, while the integration process averages around four weeks. Our technology can adapt to the unique needs of each client, whether they're a sender, receiver, or both.

HCB News: What sets Concord Technology apart in the healthcare technology landscape?
WC: Our ability to process vast amounts of data efficiently and securely sets us apart. We're committed to ensuring that critical patient information is accurately categorized, routed, and integrated into healthcare systems. Our technology serves as a bridge between paper and electronic formats, benefiting patients, healthcare providers, and administrators.

HCB News: How do you ensure security in healthcare data exchange?
WC: Patient protection and IP considerations are paramount. We utilize secure telecommunication protocols to exchange information, ensuring that patient data remains confidential. Additionally, our servers, policies, and procedures are designed to meet healthcare security standards and protocols to safeguard patient information throughout the process.

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