The SYaaS approach eliminates this issue by factoring all ongoing IT support into the fixed cost, including maintenance, new device integrations, training, and 24/7 end-user support. A benefit of this philosophy is that the vendor must have solid communication and management processes in place to make this approach effective and mutually beneficial. In addition, it creates an incentive to work closely and collaboratively with health system customers to continuously optimize care processes and workflows to achieve improved clinical and financial outcomes. By truly optimizing the system to support efficient processes for all users, organizations see significant return on investment and avoid the need for “Get Rid of Stupid Stuff” campaigns.
Maximize the vast amounts of data contained in EHRs
When the EHR is serving its function well, enabling efficient workflows that support rather than detract from patient care, healthcare organizations can put the vast amounts of data gathered to work. The SYaaS approach makes data and analytics a priority as part of ongoing system optimization. Real-time integrated data enables healthcare organizations to thoughtfully reduce manual steps, eliminate redundant charting, and improve workflows. As an example, easy-to-read dashboards that analyze and display real-time patient data and make it readily available anywhere in the hospital – patient rooms, mobile devices, nursing stations, etc., streamline workflows for all clinicians.
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At the organizational level, the ability to process data and apply advanced analytics provides the insight needed to make data-informed decisions to improve care and operational processes, implement evidence-based standards, enhance patient experience, and improve financial performance.
Disrupting the status quo
The time has come for organizations to consider new approaches to their EHR investment that break away from the status quo and prevent the most common broken promises. The SYaaS philosophy addresses today’s challenges from staffing shortages, clinician burnout, and shrinking margins – delivering faster, more tangible value from technology investments.
About the author: Sandra Johnson is the senior vice president of client services for CliniComp.
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