• 7%: Seamless integration of digital assets
• 6%: Increased customer engagement
• 80%: All of the above
What is your organization’s BPaaS readiness?
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• 14%: I would like to learn more about claims BPaaS
• 0%: I would like to learn more about provider data management as a service
• 72%: I would like to learn more about contact center as a service
• 14%: I am aware of BPaaS solutions and can make decisions on choosing a partner
• 0%: Not interested in as-a-service solutions at this time
Go BPaaS or go home
Payer organizations continue to have the need and appetite for as-a-service solutions as healthcare becomes more expensive, and complex, and the ever-growing ask to make it less burdensome for members and providers.
BPaaS is a cost-effective solution that brings predictability to a payer’s spend and when implemented as part of a larger strategy that supports their business and financial goals, and member relationships.
About the author: Sivarama Rambhatla is Sagility’s senior vice president & global head of solutions.Back to HCB News
