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Five Minutes in Healthcare is where I discuss current events with some of the industry's most influential leaders.
For the last eight years Marshall Shannon, director of imaging operations at Image Technology Consulting, has hosted a party for independent service engineers. The first time I attended I did not know what to expect and what I found surprised me.
In the room were easily 100 service engineers representing 40 different firms. Firms I thought were competitors.
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To my surprise many of these firms had helped each other in many different ways. They had a common experience of long days away from home and working under pressure to repair a imaging device. They had delivered parts and tools sometimes driving many hours one way.
I was moved by the level of commitment and motivation of these engineers. The pride was not about technical skill or income it was about helping patients. The young child or mother or nervous families waiting to be scanned.
Marshall is the fellow who brought them all together, and in some cases, trained them.
This year I interviewed a few of the attendees and over the next few weeks I will be posting these interviews.
Where better to begin than with Marshall himself?
We hope you enjoy the conversation.
As always, please tell us what you think, and let us know who you would like to see interviewed next.
Phil Jacobus has been involved in health care since 1977, when he visited China to sell equipment. He has done business in 35 countries and still travels extensively. Phil is active in charity, helps rural clinics and always tries to help DOTmed users when he can.
Phil is a member of AHRA, HFMA, AAMI and the Cryogenic Society of America. He has contributed to a number of magazines and journals and has addressed trade groups.
Phil's proudest achievement is that he has been happily married to his wife Barbara since 1989, who helped him found DOTmed in 1998.
Marshall is a force for good in our industry and for society at large. Because of his independent voice for technical proficiency and high standards, he's shown a light on unsafe practices in healthcare, often committed by large manufacturers but sometimes by other independents, that hurt everyone. Although he's had considerable success, he never seemed to feel entitled to monopolize medical imaging. He has sold good quality medical equipment and parts, and provided expert services, at a fair price, which is also good for everyone.
Steven Ford
Five Minutes with Marshall Shannon
December 22, 2025 02:08
Marshall is a force for good in our industry and for society at large. Because of his independent voice for technical proficiency and high standards, he's shown a light on unsafe practices in healthcare, often committed by large manufacturers but sometimes by other independents, that hurt everyone. Although he's had considerable success, he never seemed to feel entitled to monopolize medical imaging. He has sold good quality medical equipment and parts, and provided expert services, at a fair price, which is also good for everyone.
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