Healthwork, Inc., Douglassville, PA, provides technical and clinical personnel, education and specialized knowledge-based resources, including consulting services, to serve the diagnostic and invasive cardiovascular and imaging industries - delivered through a variety of channels. "Teaching at customer facilities provides an option for the greatest participation among the staff at their catheter and EP labs," says Keith Chamberlain, MA, MBA, EVP, Education and Chief Marketing Officer.

Healthwork also offers foundational classes online via the eLearning Center, and produces other self-directed learning modules including printed articles and CDs. Chamberlain explains that the company also has a clinical staffing division that provides area hospitals with registered and credentialed nurses and technologists with invasive cardiology experience including electrophysiology and interventional radiology backgrounds. Some of Healthworks, Inc. clients include the Hospital of the University of Pennsylvania, Kaiser Permanente, Albert Einstein Medical Center and Philips Healthcare and Atrium Medical Center.

"Healthwork has an industry sector business strategy and works collaboratively with manufacturers in this business unit," says Chamberlain. "We license educational content, as well as co-host invasive cardiology programs with companies including Toshiba America Medical Systems, Philips and Bracco Diagnostics (contrast media). "Being vendor neutral, we are able to build custom clinical education programs for the customers that these companies serve as a means of providing additional client value." Recently, Healthworks partnered with Philips Learning Center offering a series of live lecture webinars in Electrophysiology.

ISO and OEM Training Boost Skills

"Responding to industry changes is how medical imaging equipment services are now being delivered," says Paul Baumgartner, Director of Service Development at MagnaServ Enterprises, Inc., "and field service technical training is extended to in-house biomedical organizations."

With fully functioning MRI and CT staging bays installed at MagnaServ's corporate facility in Stuart, FL, a comprehensive training program is in place to ensure field engineers receive periodically updated service training. The company also takes the training program to the customer site. Training programs include both classroom and equipment lab instruction, which enables the field service professional to periodically update technical competencies.