by
Lauren Dubinsky, Senior Reporter | August 11, 2015
From the August 2015 issue of HealthCare Business News magazine
No more ‘break/fix’ service
Sodexo’s clinical technology management team also provides tools and programs to help their customers reduce downtime. The company’s Computerized Maintenance Management System trends equipment failures and identifies the causes in order to prevent future failures. In addition, it can also monitor error logs and codes on high-end imaging systems in order to identify system performance issues before a major system failure occurs.
“We can actually pre-position high failure components on site, avoiding the additional downtime associated with placing orders for these components and corresponding delivery requirements,” says Steve Cannon, senior vice president of Sodexo CTM.
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In the past, most companies only provided “break/fix” service, but Sodexo is moving more toward proactive service. Over the past 12 months, Siemens has also been moving in that direction and its goal is to become a comprehensive total care solution.
Siemens has always provided preventive maintenance and engineering services, but now the company is offering preventive maintenance through its education services, performance solutions and consulting services. Some of its customers are shifting toward in-house service because they have consolidated with other facilities and are able to perform the servicing themselves.
Siemens is looking to partner with them to provide engineer service education and staff assessments if they have a new management team. Whether a facility is a Level I trauma center or a radiology clinic, it’s imperative to avoid downtime.
Not only will it hurt productivity and drain resources, but it will also inconvenience patients and hinder their care. “In our service area we are the provider of choice to our community for emergency department care,” says Brauer. “If I can take control and plan that downtime for the off hours versus having it happen randomly during peak hours, it really saves a lot of stress for my ER physicians, my ER nursing team and my CT team as well."
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