DALLAS, TX—July 5, 2016— Today, MD Buyline, the leading provider of strategic sourcing information and research to hospitals, released the User Satisfaction Trending Data Report™ for the Second Quarter of 2016 to its member organizations who serve the nation’s leading hospitals and health systems. The exclusive satisfaction survey is based on nationwide, direct-user feedback from hundreds of healthcare providers who rely on MD Buyline’s research and analysis division to guide their critical decision-making in budgeting, planning, selecting and acquiring medical equipment and technology.
“Our analysts speak with hospital clients from across the country on a daily basis, and have a keen sense of those suppliers who are offering their customers reliable systems and equipment as well as responsive, professional service,” said Nicole Hodges, RN MBA NE-BC, Vice President of Operations for MD Buyline. “We appreciate the commitment of those who completed their ratings surveys, and we congratulate the organizations who ranked highest in overall customer satisfaction.”
MD Buyline’s industry experts survey hundreds of end users to gain customer feedback and evaluate real-world experiences with capital equipment and vendors’ service to develop quarterly user satisfaction trending reports. Based on user feedback, MD Buyline rates suppliers on a scale from 1 to 10 in 6 categories:
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- System performance
- System reliability
- Installation and implementation
- Application training
- Service response time
- Service repair quality
MD Buyline’s experts also analyze healthcare market trends, such as emerging technologies, recalls issued by the Food and Drug Administration (FDA) and clinical studies. This in-depth and dynamic data enables MD Buyline’s clinical analysts to map trends for ratings and end-user feedback about technologies and suppliers.
The suppliers listed below received the highest ranking in their class for overall customer satisfaction.
Abbott: Point of Care
Accuray: Radiation Treatment Delivery System
Aesynt: Pharmacy Automation
Beckman Coulter: Urinalysis System, Laboratory Automation, Flow Cytometer and Microbiology System Belimed: Steam Sterilizer and Washer, Decontaminator
Boston Scientific: Intravascular Imaging – Ultrasound & OCT
Cadwell Laboratories, Inc.: Electromyograph
Canon-Healthcare Solutions Division: Radiographic Unit, Digital and Conventional
CareFusion: Automated Dispensing System, Infusion Pump, Sleep Assessment, Metabolic Measurement System, High Frequency Ventilator and Pharmacy Automation
Mike Lane
User satisfaction survey
July 07, 2016 04:21
You are going to get a lot of comments for this article. Mine come with over 30 years of experience in Biomed. Lets start with sterilizers. Belimed, been there, done that, flat out awful. Defibs, where is Zoll, leaders of bi-phasic technology? And patient monitoring including telemetry, by far with over 80% of all hospital installs is Philips. You are right about niche companies like Nihon Khoden,who make a great portable monitor. This reminds me of talking politics at the dinner table! I love reading your stuff. You're like the Wall Street Journal for Healthcare.
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