From the August 2016 issue of HealthCare Business News magazine
Improved patient care
Providing superior patient care is fundamental to any health care service provider. When companies utilize automated solutions to cut costs, they are, in turn, improving patient care as well. By ensuring patients have the correct equipment and supplies when they need them, the company is improving clinical outcomes. Also, technicians are able to spend less time on filling out paperwork during the delivery and more time ensuring that patients are receiving the specialized attention required, and are trained on the proper equipment use.
Workflow software tools also assist in more efficient dispatch and delivery of equipment to meet critical service windows, as the fleet can be managed and rerouted immediately if emergencies occur. By outfitting field technicians with smart phones or tablets instead of paperwork, providers will not only reduce errors, but also will serve customers with clean, professional documentation digitally, and deliver better customer service.
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Field force productivity
With an online system, field technicians have full access to order details and customer information onsite, directly from their mobile device. Using electronic forms to capture data, technicians can complete more drop offs and pickups per day, without losing multiple patient paper trails. From the back office, managers have all the tools needed to manage their fleet with real-time insight into activities, including order details, technician location and capacity as well as delivery status. Without having to manually update paper schedules, companies can efficiently dispatch and track drivers on the go to meet service windows and provide better customer service, as well as measure key performance indicators to improve overall productivity.
Now, more than ever before, health care service providers constantly have to carefully track all products and equipment being transported out of the warehouse and to patients. Field technicians are under pressure to deliver the correct materials when needed, train patients, inspect their service vehicles and ensure all forms are completed properly. While it may seem challenging to effectively manage all processes, utilizing an automated system can allow these companies to differentiate from competitors, increase the bottom line while decreasing costs and ultimately improve patient care.
About the author: Bob Shireman is vice president of products and solutions and has been with Apacheta Corporation for the past three years.Back to HCB News
