4. Is training available to raise our staff’s skills and readiness? A service provider’s value doesn’t stop at house calls. Knowledge transfer can make the imaging department staff stronger and better prepared for future demands. Decide whether the ability to conduct both technical and clinical training sessions either on-site or in the classroom is important. In the long term, building a more knowledgeable and effective skillset for your staff can dramatically impact department productivity, job satisfaction, and the long-term value proposition for patients.

5. Can my service provider deliver reconditioned equipment and parts that are truly like-new? Reconditioning SPECT systems and parts to original OEM specifications is a demanding process. Touring a service provider facility is a good way to see their parts inventory of repaired parts as well as original equipment that can be reconditioned back to full performance. Observing the organization’s shop floor is a great way to evaluate their commitment to best practices, thoroughness, cleanliness, and quality assurance.


Imaging department managers who insist on going “behind the scenes” can see first-hand what level of de facto standards are followed by the technicians and engineering staff. Nothing helps more than asking the right questions to ensure the best fit between service provider and customer.

The goal is to gain more than a resource to service and maintain a camera. Look for a strong partner who will be there whenever assistance is needed, and provide valuable insights into optimal system operation. By taking this ‘no compromise’ approach to selecting a service provider, nuclear imaging departments put themselves in better position to provide superior patient care while being fiscally responsible with their SPECT camera investments.

About the Author: Craig Snodgrass is the National Service Manager at Universal Medical

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