In February, MITA sent an email to the canvass group advising them that it was continuing to review comments, as well as develop potential next steps. During February at least one OEM member of the canvass group began contacting HTM members of the group “to better understand” the HTM position. Perhaps it made sense to have the commercial general manager of in-house and on-demand services contact the HTM member, as that person would have greater familiarity with service providers.

In March, MITA organized an April meeting of select hospital-based HTM professionals and ACCE. On April 2, 2018, a meeting/conference call was held with a number of HTM professionals. Also participating were several OEM members of the MITA canvass group.


MITA discussed the possibility of expanding the scope of the servicing standard to include servicing of all devices. The HTM members emphasized that quality service manuals, service training and diagnostic software are necessary to provide quality service. IAMERS agrees and supports the position that if safe service is the goal, access should be provided.

About the author: Rob Kerwin is general counsel for IAMERS, the International Association of Medical Equipment Remarketers and Servicers

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