Don't ever let anyone tell you that Lee Kelly, CEO of American Allied Nuclear, a Texas-based service and applications provider for nuclear medical equipment, doesn't go out of his way for his customers. The 30-year veteran of the nuclear medicine industry once walked a total of 45 miles to service a machine, a Technicare gamma camera with computer problems which also needed a crystal to be replaced.

"I'd flown in a little puddle-jumper to Shulo, Arizona," explains Kelly, "a town with no rental cars, no taxis, and no one available to pick me up from either my hotel or the hospital whose equipment I was there fix." Kelly did what any conscientious service provider would do: he hoofed it about seven miles to the hospital carrying his luggage and service equipment behind him. "I'm very committed to customer service."


Kelly made the six mile walk from hotel to customer twice each day for the next three days. "You do what you have to do to keep your customers happy. In the end, all you have is your reputation. My customers know I'll go out of my way for them."

American Allied Nuclear services virtually all makes and models of nuclear medicine equipment. So the next time you need service, you know Lee Kelly will go the extra mile to help you.

And if you should ever see a guy pulling his suitcase behind him on a lonely stretch of road you might want to think about stopping. It could be Lee on his way to making sure another one of his customers has everything he or she needs.

More Voices