Axess Ultrasound in Indianapolis, IN, recently DOTmed certified, offers comprehensive nationwide services for all diagnostic ultrasound equipment. Don Trombatore, Director of Business Development tells DOTmed, "our service offerings include unparalleled direct on-site repair, technical support, parts, transducer repair and ultrasound service training classes. We offer unmatched reliability and availability through in-depth quality testing on our extensive ultrasound parts inventory. Our national field service staff brings unbiased, multi-manufacturer expertise to our customers. Most importantly, we offer an unparalleled customer experience when it comes to everything ULTRASOUND!"

Axess Ultrasound operates a 19,000-square-foot warehouse containing multiple manufacturer ultrasound parts, probes and peripherals. "We offer real-time availability information on all parts. Since our parts are in stock, not sourced, they can be shipped immediately," explains Trombatore.


The company offers full-year warranties on parts, and all parts go through an in-depth quality test process to ensure unmatched reliability. Trombatore stated that Axess Ultrasound houses the nation's leading independent computerized PCB component-level repair depot. "In addition, we have several dedicated test beds with full testing capabilities," he said.

Axess Ultrasound also stores ultrasound probes in the warehouse. As Trombatore says, "probes are easily damaged, even during normal daily use. When a probe is broken, your scanning capabilities suffer and patient satisfaction is at risk. We can get you up and running with a replacement probe on short notice." Probes have a six-month warranty.

Sonora Alliance

And, Axess Ultrasound has formed a strategic alliance with Sonora Medical Systems to expand its services to include ultrasound transducer repair and exchange. All Axess Ultrasound field service staff now use Sonora ultrasonic diagnostic tools for improved on-site probe diagnosis to reduce service time and increase customers' system uptime, and Axess offers free loaners during the repair period for most models.

Axess Ultrasound also offers courses to increase the capabilities of in-house staff to maintain ultrasound units. Seasoned field engineers who focus on building hands-on skills teach these courses. Axess Ultrasound training courses dare esigned to increase the capabilities of clinical engineers in order to maintain ultrasound units. All instructors have OEM qualifications, and each attendee gets hands-on experience. All courses include topics on system operation, disassembly/reassembly of machines and common failures.

Axess Ultrasound and Sonora Medical Systems -- a combination that takes ultrasound service to a level that is beyond your expectations.

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