A look back at the remarkable career of Ed Sloan Sr.
advertisement
Current Location:
>
> This Story

starstarstarstarstar (2)
Log in or Register to rate this News Story
Forward Printable StoryPrint Comment
advertisement

 

advertisement

 

More Magazine Features

The value of ISOs in an era of personalization and consolidation The unique value proposition of high quality third-party service

What to look for in an OEM service contract Communication the unique needs of your facility is key to getting the right coverage

The road ahead for breast density awareness It's been a good year for advocacy, here's what happens next

OB/GYN ultrasound: is the field ready to adopt new technology in the market? What do new capabilities mean for creatures of habit?

Breast imaging advances with new AI, MR and ultrasound solutions A look at innovative new technology entering the market

See All Magazine Features  

Parts And Service Homepage

The future of service in a digital world Insights from Rob Reilly, vice president and general manager, U.S. and Canada service at GE Healthcare

Buyer beware: The time to negotiate a service contract is at the point of sale Plan your service strategy before making a deal

Cleaner data for better healthcare technology and facility management Personalization isn't just for medicine, it also matters in equipment maintenance

The value of ISOs in an era of personalization and consolidation The unique value proposition of high quality third-party service

The economics of medical equipment service Insights from the market analysts at MD Buyline

Bayer sells MR endorectal coil product line to DxTx Medical Helps image prostate, colorectal, cervix and surrounding pelvic anatomy

What to look for in an OEM service contract Communication the unique needs of your facility is key to getting the right coverage

Micro-X develops own carbon nanotube X-ray tube Second company in world to develop CNT-based X-ray tubes

Noritsu acquires R&F Imaging Systems Expands R&F presence from regional to national scale

Agiliti acquires Zetta Medical Technologies Extends management and maintenance capabilities for medical imaging equipment

Ed standing outside of an
imaging center in Russia, where
he was a joint venture partner.

A look back at the remarkable career of Ed Sloan Sr.

by Philip F. Jacobus , CEO
From the August 2019 issue of DOTmed HealthCare Business News magazine

In the early 90s Ed Sloan found himself sitting in the waiting room at a medical facility in Spokane, Washington with some time to kill. He had flown into town on a 5 a.m. flight out of Dallas, where he had spent the night after departing his home in Tennessee the day before.

He wasn’t there to see a doctor. He was there to see a very unhappy equipment service administrator. Ed’s company had provided an I/O circuit board that failed the previous day and the CT9800 CT scanner was useless until a replacement arrived. The administrator made it clear over the phone that this was unacceptable.

Story Continues Below Advertisement

THE (LEADER) IN MEDICAL IMAGING TECHNOLOGY SINCE 1982. SALES-SERVICE-REPAIR

Special-Pricing Available on Medical Displays, Patient Monitors, Recorders, Printers, Media, Ultrasound Machines, and Cameras.This includes Top Brands such as SONY, BARCO, NDS, NEC, LG, EDAN, EIZO, ELO, FSN, PANASONIC, MITSUBISHI, OLYMPUS, & WIDE.



If you saw him sitting there, red-eyed for lack of sleep and without any immediate solution to repair the problem, you might ask yourself why he even bothered to take the trip. The answer to that question provides an insightful glimpse into Ed Sloan’s business philosophy.

“In every service event, a machine may be broken and a customer may be broken,” Ed recently told me. “If you can’t fix them both, you’d better fix the customer. If you can fix the customer, you’ll have another chance at the machine but it doesn’t go both ways.”

Full disclosure, Ed and I are friends. You could probably fill Madison Square Garden with all of the people who are friends with Ed Sloan. He has helped me and other people and although I have never written a story like this in the past, it seems appropriate to me that I do so now.

A GE CT8800 CT scanner from the 1980s.
When it comes to independent parts and service in the medical equipment industry, there is perhaps no individual who has impacted the business more profoundly than Ed. Even if his name is not familiar to you, there are probably six degrees of separation between him and the equipment maintenance team at your facility.

Ed’s remarkable story is composed of a unique mixture of business intelligence, concern for individuals and being at the right place at the right time.

Sloan Enterprises
After graduating from high school and attending Tennessee Tech and Middle Tennessee State College, Ed enlisted in the Marine Corps in 1959. He was stationed at the Marine Barracks NSA as a legal aid in Fort Meade, Maryland and was there for four years.

After leaving the Marines, he went to work driving trucks for a common carrier. A decade later, Ed started spending his off time working for the family's real estate business part-time, but he remained a truck driver for almost 25 years.
  Pages: 1 - 2 - 3 - 4 - ... >>

Parts And Service Homepage


(51)
(2)
(74)

Philip F. Jacobus

Extra Photos of Ed.

August 07, 2019 11:32

If you type www.DOTmed.com/EdSloan it will take you to a page where you can post extra photos that you have of Ed and see the ones other people posted.

Log inor Register

to rate and post a comment

You Must Be Logged In To Post A Comment